Good communication. This time around just a dead battery cell. Strange for a new vehicle. But glad that's all it was.
6/8/2023
Theresa D. VERIFIED CUSTOMER
Great service!
6/8/2023
Melissa S. VERIFIED CUSTOMER
This was the worst experience I've ever had in your service department. The service writer's body language and tone of voice lead me to believe that I was an inconvenience. I was talked down to and didn't feel as though my concerns were heard nor was I taken seriously. My broken handle was not addressed, and although I understand the tech must replicate the concern, I was never taken seriously or listened to. I was told "we will let the tech make that call and he will decide if it's broken". My father in law is an ASE master certified tech with over 35 years experience and advised me the handle was indeed clicking- like I told the service advisor. It took over 35 minutes for me to check in, and there was no line. The service advisors behavior and attitude was a major turn off. If I ever had to deal with him again, I would drive out of my way to Larson or Dixon Toyota to avoid your service department again.
6/8/2023
Christine S. VERIFIED CUSTOMER
Did everything that I asked for
6/7/2023
Melinda W. VERIFIED CUSTOMER
Service was fine
6/7/2023
Joe C. VERIFIED CUSTOMER
EXCELLENT
AT ALL LECELS OF MY EXPERIENCE
6/7/2023
Janelle M. VERIFIED CUSTOMER
Thank you Sophia! One of the nicest Service Advisors I’ve had there in a while.
6/7/2023
Amanda D. VERIFIED CUSTOMER
Couple things. I was told it was ready and when I came to get it wasn’t around waiting for me. They still had to wash it which. I would have thought that would have been done before I had arrived. Also I was told I need new filters and when I picked it up they weren’t replaced.
6/7/2023
Roger O. VERIFIED CUSTOMER
Nic helped me navigate an odd warranty situation that involved a denial by Titus Will to allow Toyota Puyallup to do the work.
Nic was very professional and advocate for me.
I wished Toyota Puyallup could have done the work.
6/7/2023
Valerie B. VERIFIED CUSTOMER
When my vehicle was ready and parked out front, I waited 10 to 15 minutes for them to bring my keys and the bill. I then went to the cashier and asked her if she could get them for me. She was gracious and went and got them for me. Overall, I’m very pleased with the dealership. This was the first time I had to wait for my vehicle that was ready.
6/7/2023
Mandy M. VERIFIED CUSTOMER
My car was running perfect until I brought it in for recall work. You had my car for a week and completed the recall work (6 recalls) and now my car is making a grinding noise when I’m above 45 miles an hour. I’m extremely unsatisfied with your service and will not be recommending you to anyone unless your service department corrects this without charge. This is a huge hassle and is taking time out of my already busy schedule
6/6/2023
Tom S. VERIFIED CUSTOMER
Nick did a really swell job. Thank you Nick!
6/6/2023
Christopher H. VERIFIED CUSTOMER
After multiple calls about recalls, I set my appointment to have them taken care of, as well as a 90k service. When I arrived at the service center I told them I would be waiting. I was told it would be 5-6 hours: 1 1/2 for the 90k, 3 for one recall and 1 for the other recall. I waited. After 6 hours without an update I inquired about the status. At 7 hours Jacob came out and told me “You do need both recalls and we’ve ordered the parts” and that I would have to set another appointment to have them done. I don’t know why I was waiting seven hours? I should’ve been informed that the parts were not in stock much earlier. Jacob did apologize, said they were very busy, and was surprised I wasn’t updated earlier in the day. I’ve been a long time customer and have always been satisfied, but was disappointed in this particular service.
6/6/2023
Betty W. VERIFIED CUSTOMER
Friendly and accommodating!
6/6/2023
Doug I. VERIFIED CUSTOMER
All was YERY good except the inside cleaning you normally do. They didn’t touch the dirty front seat arm rests, seats, nor dash. If it wasn’t for your normal it wouldn’t be expected. as it is expected it didn’t happen today.
6/6/2023
Randy J. VERIFIED CUSTOMER
My wife is the person that brought our car in today, all my wife could do was complain about James Allen when she got home. He wouldn't listen and he refused to accept a coupon that my wife had for the Cabin Filter. That was later resolved by someone else. Also, she was asked if she wanted a Car Wash, which she said yes to...and even claims that it was done on the sheet she was given, but it was not done. I get that the car wash is a freebie but if you are going to tell me it was done...then it better be done. This is just another in a long line of trust issues, when things are claimed to be done...and they are not. On my last visit it was claimed to have my oil topped off...but it was NOT. When is the very poor service, in the service department going to get better?!!!! I do not and will not ever allow James Allen to help my wife or myself again on our trips to the Service Dept. I will say this, that the person my wife dealt with from that point on (after James Allen) was very nice and helpful, sorry, she does not remember his name.
6/6/2023
Sheryl S. VERIFIED CUSTOMER
Greeted by and was kept updated by your rep. The staff member who completed the transaction was great. Great experience.
6/6/2023
Beverley D. VERIFIED CUSTOMER
A very nice job
6/6/2023
Kerry I. VERIFIED CUSTOMER
Very impressed with our experience at Toyota of Puyallup today. Dollen Stroup was extremely courteous and professional, and despite the service department appearing to be quite busy (based on the number of customers) we were back on the road within an hour. Experiences like this are the reason we continue to drive from Olympia to Puyallup for our Highlander's services! :)
6/6/2023
Richard J. VERIFIED CUSTOMER
Well since this was my second time they told me how long it would take,,Ann’s the waiting room was huge and had coffee and cookies and I got my car on time ,,,so far so good