Dropped off my 2022 4Runner Friday. Aaron says he won’t be in Monday but that someone would call me Monday. Radio silence until I call Tuesday afternoon in which someone says they’ll call me back with update once their back from lunch. I was not given a call back. Called Wednesday I was told Aaron wouldn’t be until Friday and that I’d get an update then. I then requested to have the service manager call me. Lori called about 1.5 hours later said they had it all figured out then quoted 1100 dollars for non covered repair. I call 3 other Toyota dealerships in the area and all are in the 6-7 hundred dollar range so I pick up my car not fixed as I refuse to encourage your awful customer service with my money. The cherry on top was another gentleman who had dropped his car off for maintenance but hadn’t been updated that his car hadn’t been looked at for 2 days and he requested his truck without work provided as well. It’s a systemic issue within your service department. Aaron has been the only helpful person I’ve dealt with and it’s disappointing that he can’t rely on his coworkers to take care of tasks when he’s out on vacation.
6/9/2023
Leeann H. VERIFIED CUSTOMER
We got it all straighten out before I left.. I just suggest to have someone in there with experience to tell you how much something is and not to guess. 16 dollars and 31.00 dollars is a big difference specially when u live on a fixed income...
6/9/2023
Gil C. VERIFIED CUSTOMER
Service advisors are great..
6/9/2023
Kasie H. VERIFIED CUSTOMER
The lights were not checked when I came in. After I left I was informed my taillight was out by the vehicle behind me. When I called the dealership I was told that it was checked and when I informed the service member they did not seem to care or couldn’t confirm it was in fact checked before I left
6/9/2023
Michael J. VERIFIED CUSTOMER
The entire process was very quick and easy, thank you!
6/9/2023
Kathleen B. VERIFIED CUSTOMER
Thank you
6/8/2023
Kenneth S. VERIFIED CUSTOMER
I thought Toyota vacuumed and washed the car? If not that is ok. Thank you.
6/8/2023
Terry F. VERIFIED CUSTOMER
Very good prompt service!!
6/8/2023
Kathleen F. VERIFIED CUSTOMER
Made appointment for a oil change and was told it would still take 1.5 to 2 hours. Why make an appointment if it's going to take that long for a simple oil change
Won't be back.
6/8/2023
Katherine K. VERIFIED CUSTOMER
Have to go back couldn’t fix my car
6/8/2023
Tanya F. VERIFIED CUSTOMER
Sophia was very kind and a nice person to work with. She was very knowledgeable.
6/8/2023
Rick B. VERIFIED CUSTOMER
The follow up on the job that needed parts
from out of town was great.Taking care of
transportation was greatly appreciated
also. Thanks!
6/8/2023
Brian E. VERIFIED CUSTOMER
Good communication. This time around just a dead battery cell. Strange for a new vehicle. But glad that's all it was.
6/8/2023
Theresa D. VERIFIED CUSTOMER
Great service!
6/8/2023
Melissa S. VERIFIED CUSTOMER
This was the worst experience I've ever had in your service department. The service writer's body language and tone of voice lead me to believe that I was an inconvenience. I was talked down to and didn't feel as though my concerns were heard nor was I taken seriously. My broken handle was not addressed, and although I understand the tech must replicate the concern, I was never taken seriously or listened to. I was told "we will let the tech make that call and he will decide if it's broken". My father in law is an ASE master certified tech with over 35 years experience and advised me the handle was indeed clicking- like I told the service advisor. It took over 35 minutes for me to check in, and there was no line. The service advisors behavior and attitude was a major turn off. If I ever had to deal with him again, I would drive out of my way to Larson or Dixon Toyota to avoid your service department again.