Jimmy kept me well informed during the repair process. Thursday my Prius was towed in and Friday afternoon I drove it out. Now that’s what I call service!
5/13/2023
Steve M. VERIFIED CUSTOMER
I am super happy that my windshield wipers don’t make that clunking sound anymore. Thank you! ????
5/13/2023
Frederick M. VERIFIED CUSTOMER
Very professional and efficient. Excellent experience. Thank you!!
5/13/2023
Kimberly G. VERIFIED CUSTOMER
This group here at Toyota of Puyallup are the best!!! I will forever recommend and buy and service my Toyota’s at this location which is not near my own city that I live in. They have the best prices, the best customer service and have gone over and above to help me with care. Thank you!!!
5/13/2023
Sam R. VERIFIED CUSTOMER
Everyone was nice, professional, and helpful from start to finish. There was a misunderstanding with my appointment date and the staff made it happen anyway. I really appreciated them working with me, not to mention they finished with my car ahead of schedule. Also, the female that was in training seemed to be learning very fast and the male training her was there to help as needed, but allowed her to work independently as much as she was able. Thank you for a great experience overall.
5/13/2023
Glenn C. VERIFIED CUSTOMER
Excellent service as always
5/13/2023
Flore A. VERIFIED CUSTOMER
This is my second or third visit with toyota of puyallup service and everytime I come in it seems like I always have to wait because they seems so busy and they always say well be right with you and I have noticed that if you're white you get entertain right away but because maybe I'm a different color and I also noticed that after they helped me. Some other customers don't even wait that long to be seen as soon as they walk in can I help you. And I said to myself wow why is it everytime I come in it seems like they always want me to wait.. that's what I have noticed everytime I come in. Also there is no more snacks in the waiting area and you have to wait for 3 to 4 hours.
5/13/2023
Richard N. VERIFIED CUSTOMER
All the staff treated me very well. I was seen without an appointment and still was helped very quickly. I was offered a vehicle to use while my car was being serviced. I received a phone call from Nick at the time he specified that it would be done.
I appreciate the fantastic service!
5/13/2023
John C. VERIFIED CUSTOMER
You guys always do a great job
5/13/2023
Carrie F. VERIFIED CUSTOMER
Rebecca was fantastic, professional and very helpful!
5/13/2023
Craig O. VERIFIED CUSTOMER
Dollen was the best! Super helpful and with a great sense of humor.
5/13/2023
Paul C. VERIFIED CUSTOMER
Rebecca was friendly and efficient with excellent communication.
5/12/2023
Ryan D. VERIFIED CUSTOMER
Truck was not washed after Brake service as requested.
5/12/2023
Jack B. VERIFIED CUSTOMER
My Prius headlights were out, but the maintainence staff was overloaded. Rick said he could get it done, but it would take a long time. I did not want to come back as I am 90, so I waited. I was really glad to have them replaced even though I waited 3 hours. I had a great time talking to others while I waited and would not have wanted to have missed this opportunity. Getting to know others is always a pleasure. Thank you for this experience,
and thank you Rick for getting it done.
Jack B
5/12/2023
Robert K. VERIFIED CUSTOMER
When we arrived for our 12:45 appointment, we were told that we were not scheduled for any appointment. I called on May1st, wrote it on my calendar, checked my phone(showed I place a call to you on the 1st) They did fit us in, which we were grateful for, but it may have made for a longer wait for us. Everyone was very pleasant
5/12/2023
Michael D. VERIFIED CUSTOMER
Aaron was excellent. He was spot on with his customer service. Feel Toyota of Puyallup has an outstanding employee!
5/12/2023
Wesley W. VERIFIED CUSTOMER
The young lady did an excellent job, I appreciate that she had my truck done quicker than she quoted.
5/12/2023
Daniel B. VERIFIED CUSTOMER
Seats were not installed properly
5/12/2023
Candace B. VERIFIED CUSTOMER
I am happy with the service and my Camry seemed to be pleased as well!
5/11/2023
Crisey D. VERIFIED CUSTOMER
Toyota offers reliable cars and great services to their customers. Im very satisfied with today's experienced for tire/wheel alignment service. So far, everything is excellent from customer service, accommodation/hospitality, work results etc. Thank you!