I went in for a brake repair and complaint of squeaking wheel. I left with still squeaking brake. Then when I came back for a 2nd try at a fix, they tried to tell me it was squeaking in the front wheels and I should buy brakes for the front now. Like I didn't know the sound was from the right rear wheel. I'm deeply concerned this might've been a fraudulent attempt to get more business--i was told the brakes were fine in the front at the first appointment. They cleaned and scored the rear brakes and problem solved. I'm at a loss 1) why did they send me home with squeaking brakes in the first place. 2) why squeaking in rear wheel would be solved by replacing front brakes??
4/14/2023
Jim F. VERIFIED CUSTOMER
Aaron is a very compitent & helpful member of your team .
4/14/2023
Heather H. VERIFIED CUSTOMER
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4/14/2023
Karen R. VERIFIED CUSTOMER
Yes, thankyou for following up with email, text and call. Appreciated the video also to understand better. Thanks so much.
4/14/2023
Edward S. VERIFIED CUSTOMER
Good man-very professional and good listener-10 year man -Toyota is lucky to have a professional like Jim
4/13/2023
Jerry M. VERIFIED CUSTOMER
Victor is the rare individual who makes this unknown necessity understandable. If I owned a company I’d hire as many Victors as I could find.
4/13/2023
Samuel H. VERIFIED CUSTOMER
Appreciated Dollen (sp). His demeanor was excellent and I was totally satisfied with our experience. I had some unusual special requests and he made sure they were followed. Will definitely return for future service.
4/13/2023
Jenina A. VERIFIED CUSTOMER
Fast and efficient service.
Except maybe the cashier, everyone who assisted me were amazing.
The service department associates were just excellent, as they seem to just know how to make you feel that at the moment that they are helping you, you are their most important customer.
Furthermore, they got the job done a day early, which is just outstanding. Great people and great service.
4/13/2023
Ravia B. VERIFIED CUSTOMER
Dollen very nice warming person. Good customer service. Keep him. Thank you
4/13/2023
Charles P. VERIFIED CUSTOMER
Always trying to upscale on such things as cabin filters. Otherwise quite happy. I’ve dealt with TOP for decades and have a good trust but I don’t appreciate the filter pushes.
4/13/2023
Andrea W. VERIFIED CUSTOMER
Very nice and great service.
4/13/2023
Glen M. VERIFIED CUSTOMER
As always very satisfied and pleased with courteous employees.
4/12/2023
Courtney R. VERIFIED CUSTOMER
Nicolas listened to my concerns about our
Highlander
. He helped us when my husband who is disabled had difficulty getting in the loner car.
Our car was washed, which I appreciate as we live in a Senior community and have no way to wash it.
By the way, when I arrived home and I turned the ignition off the dreaded low key battery came on!
4/12/2023
Roderick O. VERIFIED CUSTOMER
Excellent
4/12/2023
Jeremy And. VERIFIED CUSTOMER
Dollen was great, zero complaints!
4/12/2023
Eric O. VERIFIED CUSTOMER
I saw my truck parked up front after it was done for 45 minutes it just sat there. When my patients wore out I went to the customer counter to ask about my keys the gal was very rude saying “ I don’t know I only handle payments”. I eventually found the correct person to talk to and she figured out that my keys were just sitting on a co workers desk. Long story short it was a very frustrating 2.5 hour appointment.
4/12/2023
William Z. VERIFIED CUSTOMER
Staff was very helpful
4/12/2023
Kim B. VERIFIED CUSTOMER
Jessica was polite and professional during our encounter. She was also very helpful in answering my questions about this service and future services.
Kim
4/11/2023
Tom S. VERIFIED CUSTOMER
Nic was awesome and made the entire experience (which was not a happy service) a better experience.
4/11/2023
Colleen C. VERIFIED CUSTOMER
Kaileigh was very friendly and welcoming. She worked efficiently and with confidence.