Jimmy is a very good advisor.he explained mi every problem of my van and helped me with the budget and some discounts that can be applied.Was my excellent costumer service in 22 years to coming to this place.
4/7/2023
Beth M. VERIFIED CUSTOMER
Toyota thinks a heated seat that heats to 65 degrees is a heated seat.
Puyallup Toyota says it is what athe $60,000 Sienna is all that is required, but said it so nice and polite.
4/7/2023
Cheryl B. VERIFIED CUSTOMER
Hoping Toyota of Puyallup can eventually reinstate vacuuming of customer vehicles when brought in for service.
4/7/2023
Molly T. VERIFIED CUSTOMER
Nicolas did a great job coordinating service for my truck. Super efficient and got in and out in less time than he estimated. Thanks Toyota of Puyallup.
4/7/2023
Lawrence C. VERIFIED CUSTOMER
Thanks
4/7/2023
Jill W. VERIFIED CUSTOMER
I was sitting in the waiting room while my car was serviced and I had let the service advisor know this. He did not come to let me know my car was ready. When I went to ask about my car after seeing it outside, He said he messaged me via the phone number I checked in with which is my home number. All the other times I have been in, the service advisor comes to the waiting room to let the customer know their car is ready or that additional work is needed.
4/7/2023
John G. VERIFIED CUSTOMER
No worries.
4/7/2023
David M. VERIFIED CUSTOMER
Had a long line waiting to check in for service, while 15 to 20 employees milled around. As as long-time customer, I can see the drop in service quality. People in line said the same thing. To top it off, they forgot to wash my car.
4/7/2023
Sarah C. VERIFIED CUSTOMER
I have ALWAYS had positive experiences with your service department. However, yesterday I ran into a couple problems. I brought in my skid plate to see if it could be reattached (I called ahead to make sure it was OK). When I got the text that my car was ready I went to check out but they couldn’t find my keys. It took almost 15 minutes to locate them (they were tagged incorrectly). I had to leave immediately to get to another appointment so didn’t notice until an hour later that the skid plate was still in the back of my car. Uggh. All staff was very professional and friendly, still a frustrating experience. Thanks for listening. ????
4/7/2023
John L. VERIFIED CUSTOMER
Thanks for getting me in quickly.
4/7/2023
Frank W. VERIFIED CUSTOMER
Great service!
4/6/2023
Cheryl L. VERIFIED CUSTOMER
Nic was helpful and knowledgeable
4/6/2023
Alyssa R. VERIFIED CUSTOMER
I dropped my vehicle off for 2 concerns. One of which was a splash guard that was dragging, that they did replace for me, which I was satisfied with.
They did not address my concern about my passenger visor constantly rattling, they didn't even check it to see if it did, and they said nothing to me when I asked about it upon pickup.
I also left the dealer with a tpms light on for a tire with lower air pressure than the rest and felt they could have at least had the courtesy to fill it up to spec since the light was on.
4/6/2023
Ray I. VERIFIED CUSTOMER
Jake was nice and helpful with what my vehicle maintenance needed in the future. Everything is good except that the car wash attendant didn't wash my vehicle.
4/6/2023
Jillian Z. VERIFIED CUSTOMER
She is very sweet. Made me feel welcomed. I enjoyed her personal attentiveness. She’s really good at what she does!
4/6/2023
Victoria L. VERIFIED CUSTOMER
Nic Galletti was professional and went beyond to help me in fixing an issue from another dealer. He, with help of Lori Daly, we’re able to resolve the issue and offered me a free rental car so I wouldn’t be displaced while the work was being performed on my vehicle.
4/6/2023
Russell C. VERIFIED CUSTOMER
Great job
4/6/2023
Michael W. VERIFIED CUSTOMER
Fast, friendly, and through.
4/6/2023
Priscilla S. VERIFIED CUSTOMER
Richard did an excellent job explaining what they had do e with my car and what the next steps would be.
4/6/2023
Alyssa L. VERIFIED CUSTOMER
Jessica was fantastic! Very personable. Very open about the fact she had just started there, so she was very open to asking questions to other coworkers. Jessica made this appointment enjoyable!