Great job! The young lady, was very professional. And a great help.
3/29/2023
Eric S. VERIFIED CUSTOMER
We appreciate and look forward to the continued relationship.
3/29/2023
Joshua S. VERIFIED CUSTOMER
Professional and concise check-in and subsequent notification on the multi-point inspection.
3/29/2023
Salman M. VERIFIED CUSTOMER
Great and quick service. This is my first Toyota 4runner brand new from Toyota of Puyallup and I’m really happy to bring my car into the service and get things done the way I want it. Thanks.
3/29/2023
Sheldon I. VERIFIED CUSTOMER
When you're done with a person's vehicle especially a big and tall guy.....move the seat back Please
3/29/2023
Kelly W. VERIFIED CUSTOMER
James was great at communicating with me the status of my cars service.
3/29/2023
Angelica M. VERIFIED CUSTOMER
I waited longer than I should, after more than 1 hour the lady called my name, showed me a paper with the recommendations, I declined the service on the same day and I told her I would call to schedule an appointment another day, she said ok I’ll be right back with a written estimate and invoice to pay. I waited a long time, I saw my car outside and nobody called my name, nothing after more than 2 hours from my initial appointment time I ask the cashier she didn’t know anything about it, I asked the other people and nobody could find the papers, key etc. I spelled my name again and again, told them the car model and year, told them my car was outside, and it was 2 hours past my appointment time and that I needed to pick up my son, finally a guy found the paper, and gave me my key. I paid and left but not satisfied to have waited that long for no reason and be stressed about getting my car back.
3/29/2023
Darryle J. VERIFIED CUSTOMER
In the past, when in for 5000 mile service, during inspection, I would get a text with inspection results. If anything was noted you would give me the option to say yes or no. If yes you would do it. But this time you told me a couple things but are too busy to do it. We need to reschedule.
You must think I have plenty of time to stop by. We are always busy and go out of our way to get Toyota service.
You guys are very busy and are not able to offer the great customer service as in the past. You too have fallen into the pit of not enough time for customer service.
That may be enough for some but not me. I appreciate great customer service.
3/28/2023
Scott P. VERIFIED CUSTOMER
Everything went fantastic
3/28/2023
Lani A. VERIFIED CUSTOMER
Haylee was so great! Super friendly and made the process seamless. The whole experience from start to finish was great and the atmosphere felt like everyone truly enjoyed working there. That’s a rare find! Recently switched from Toyota of Tacoma to Puyallup and very happy we decided to do so.
3/28/2023
Nicole B. VERIFIED CUSTOMER
My service was great and fast, however, my window was left down during my complimentary car wash so I came back to a wet interior. :(
3/28/2023
Amy H. VERIFIED CUSTOMER
Richard took the time to listen to my needs and relay them to the Service Team
I appreciate his understanding and attention to detail!
3/28/2023
Hilbert A. VERIFIED CUSTOMER
Great service, thank you
3/28/2023
Miguel M. VERIFIED CUSTOMER
Excellent service ????
3/27/2023
Aaron R. VERIFIED CUSTOMER
Great service
3/27/2023
Sheri F. VERIFIED CUSTOMER
I asked for a car wash and it didn't happen.
3/26/2023
Tisha C. VERIFIED CUSTOMER
With an appointment the wait for a basic oil change was 1.5 hours. If you wanted a free wash it was an extra 15 to 30 minutes. Two hours!