As usual received great service & in a short time.
3/24/2023
ANGELINA L. VERIFIED CUSTOMER
I was never told that my 4Runner needs oil changes every 10k miles, so why does the sticker say it’s due at the 5K mark? So it had the tires rotated and a vehicle inspection instead of the 5k oil change. So if that’s the case why did they leave the sticker on my 4Runner with a past due oil change mileage??? And I was specifically asked if I wanted my 4Runner washed and I said yes, why not I’m not getting the oil changed. Well that wasn’t done either. It took the same amount of time for your service department to do a simple tire rotation and vehicle inspection as it would an oil change, tire rotation and vehicle inspection?
3/24/2023
Eduardo D. VERIFIED CUSTOMER
Great on-site service! Appreciate the communications on the work and update on what to consider either during the appointment or in the next appointment.
I also have the Toyota app. How do you integrate the service taken up to be updated in the app. I am ya I g to manually update.
3/24/2023
Rick V. VERIFIED CUSTOMER
Why didn’t someone go over my unexpected final bill of repairs, every one left except to pay the bill ? I came in for service only , then was told my rear brakes were bad then was told you couldn’t turn my rotors so next is buy new and wait for repairs etc. 1 pm to 5:30 ish pm no worries but would like to have had a serious overview before I left that’s all . I bought this truck here and have had everything always serviced here .
3/23/2023
Joel C. VERIFIED CUSTOMER
Kaleigh was awesome to say the least . She made me feel like the dealership was ready for my business. The last time I was there last year I felt treated like no one wanted my business-more of an intruder than a customer who deserved good service. But Kaleigh made me feel like there are still great staff who care. I am certainly coming back again and again. Thank you Kaleigh
3/23/2023
Byron N. VERIFIED CUSTOMER
Homer went above and beyond
3/23/2023
Cindy S. VERIFIED CUSTOMER
It’s always a pleasant experience at Toyota of Puyallup. Thank you.
3/23/2023
Chelsea C. VERIFIED CUSTOMER
Everyone seemed happy to work there, and were very friendly.
3/23/2023
Dasion L. VERIFIED CUSTOMER
Very great service. I will be returning for an oil change. Fair price done before the expected time great communication. Thank you
3/23/2023
Shelly R. VERIFIED CUSTOMER
I am 100% satisfied with the service provided by James, as well as by Rich Conley and Luther Trevy, and I will return again, in the future. Thank you!
3/23/2023
Merle M. VERIFIED CUSTOMER
He was quite a bit of fun to work with he had a happy attitude and honestly he was very courteous it's hard to find nowadays keep him he's one of the best
3/22/2023
Twin Lakes. VERIFIED CUSTOMER
She is very detailed in her service. A great employee for your Dealership.
3/22/2023
Lisa B. VERIFIED CUSTOMER
Meghan was friendly, courteous and prompt.
I appreciated that after standing for a few minutes in front of Express service before I was told (younger girl, borderline curt, definitely not as nice as Meghan) that they couldn't help me because my vehicle is "high mileage" which made me feel kind of like I was less than.
3/22/2023
Randolph S. VERIFIED CUSTOMER
Dealership made good a problem from last service visit. I’m completely satisfied.
3/22/2023
Ruby H. VERIFIED CUSTOMER
The cashier felt unwelcoming and seemed unpleasant processing my payment. Everyone else was extremely helpful.
3/22/2023
Eugenia S. VERIFIED CUSTOMER
Meghan was clear about expectations and original timing. When she received updates from her tech team she updated me and was accommodating when I wasn’t certain if I could make it back with the loaner vehicle prior to end of day.
Overall an excellent experience.
I’ll definitely return for future service and am comfortable making recommendations to the dealership to others
3/22/2023
Adma C. VERIFIED CUSTOMER
The staff, Including Stephan Hull were exceptional. They answered my many questions and made my otherwise stressful visit as good as they possibly could. Unfortunately, the necessary part is not in stock and will take some time to arrive. I have recently ended my rental agreement, as I am moving out of state. My vehicle is in no condition to travel without the aforementioned part and I am stuck with a loaded trailer until the part arrives and is installed. I have asked Stephen to order the part and inform me of its arrival. I will be making arrangements to have my vehicle delivered in the coming days as to expedite the repair. Please contact me to accelerate this transfer. ****-****-xxxx. Thank-you.
3/22/2023
Peter H. VERIFIED CUSTOMER
Great service
3/22/2023
Edwin M. VERIFIED CUSTOMER
All good. Fast service
3/22/2023
Terry M. VERIFIED CUSTOMER
Meghan was so helpful. She is so bright and helpful. I am still having issues with inputting addresses into the GPS.
It will let me put in some addresses but not all of them