Thank you Haylee for excellent customer service and friendliness.
3/12/2023
Stanley S. VERIFIED CUSTOMER
Respectful and honest
3/12/2023
Robert T. VERIFIED CUSTOMER
Stephan took the extra time to answer my questions and answers for my concerns.
3/12/2023
Matt T. VERIFIED CUSTOMER
Great service!!! Thank you!!!
3/12/2023
Shellie W. VERIFIED CUSTOMER
Brittany never told me that my vehicle was ready I saw it in the parking lot and what up to the cashier to get my paperwork. The text that normally comes shortly after my car arrives did not come until 11and got there at 920. I have been coming to this dealership for years and this was the worst experience I have ever had. I chose this dealership because I can make an appointment for my oil change. I can go to other dealership without appointment and be out in less 2 hours. If it continues being 2 hour wait with an appointment I will be taking my business elsewhere.
3/12/2023
Kelsey E. VERIFIED CUSTOMER
Meghan was extremely professional and helpful.
3/12/2023
Teri K. VERIFIED CUSTOMER
Good service.
3/11/2023
Cathy M. VERIFIED CUSTOMER
The service experience at Toyota Puyallup always exceeds my expectations. Your professional service experts, the comfort of the waiting area, the speed of the mechanical experts are all above par. It's always been the best service in my opinion. Thank you all for your awesome service!
3/11/2023
Lisa C. VERIFIED CUSTOMER
Very efficient!
3/11/2023
Rene M. VERIFIED CUSTOMER
Good job
3/11/2023
Samantha K. VERIFIED CUSTOMER
I was waiting in the waiting room and saw my car parked out front. I waited about 30 mins then went and asked if it was ready and they said oh yes. My paperwork and keys were just sitting there forgotten about. She said they tried calling me. They didn’t. Also I asked for a car wash that didn’t happen.
3/11/2023
Ty B. VERIFIED CUSTOMER
I depend on my very dependable Toyota for work, but a clutch replacement takes 6 weeks?! I need parts faster.
3/11/2023
Kathryn G. VERIFIED CUSTOMER
Very pleased with the communication and service provided by Nicholas.
3/11/2023
Lynn A. VERIFIED CUSTOMER
Employees are great@@
3/11/2023
Karen R. VERIFIED CUSTOMER
I was more than impressed with the service, the friendliness, and the cleanliness of the facility
3/11/2023
Deborah S. VERIFIED CUSTOMER
Kaileigh Sterling is awesome. She’s is always very helpful, and has great customer service skills. Thank you Kaileigh!
3/11/2023
Judy O. VERIFIED CUSTOMER
Always great costumer service!!!
3/11/2023
Veronica M. VERIFIED CUSTOMER
Everything was great, but they offered to wash my car and they forgot. Probably just a genuine miss so no big deal. I also asked about buying a service package and they all said they didn’t know anything about what it cost and I expected I would have a sales person come talk to me while I waited but it was almost like they didn’t care about selling packages. I wanted to buy something you didn’t want to sell, totally fine but will look at other options now.
3/11/2023
Michael R. VERIFIED CUSTOMER
My vehicle was not washed
3/10/2023
Thomas J. VERIFIED CUSTOMER
Dealing with Nick was a pleasure. Nic was very helpful, he was easy to work with and seemed very genuine when it came to making my experience comfortable. On the other hand, four heavy duty carabiners were taken from my center console. I always remove personal items from my vehicles when I go to a mechanic, I didn't think this would be necessary at all because I was dealing with a dealership and not a low life grease monkey. Oh well, live and learn.