Dainka was friendly and professional. She made me feel valued as a customer and answered all of my concerns. Great service! Thank you!
2/25/2023
Paramjit S. VERIFIED CUSTOMER
Good job
2/25/2023
Carlos F. VERIFIED CUSTOMER
I’m satisfied
2/25/2023
Kristina P. VERIFIED CUSTOMER
Every time I bring my vehicle in for an oil change, it takes 1.5-2 hours. Zero updates during service on the status of the vehicle like other dealerships. Two weeks ago I spent 4.5 HOURS at this dealership due to a defective blind spot/RCTA sensor. Two hours into the service for diagnosis they still hadn't taken off the bumper! They offered to order the part (covered under warranty) and that I could keep my vehicle there and they could give me a loaner. Well the loaner was a RAV4, my vehicle is a 21 Toyota Sienna.... So what the hell?! Um sorry that doesn't work. They never contacted us when the part was in, we had to follow up to schedule the appointment for the part and ask if it had come in. We make an appointment and were told it would take two hours. Nope. It takes 4.5 hours AGAIN to fix it after we were told it should only take two hours. The girl at the counter says "I'm sorry I'm just the one who checked you in today." Seriously. What kind of customer service is that? You lost a customer.
2/24/2023
Heath S. VERIFIED CUSTOMER
Nic did a great job of getting me taken care of quickly and professionally. Very friendly and helpful and he solidified why I will give all my business to this dealership going forward.
2/24/2023
Jae S. VERIFIED CUSTOMER
Thank you for your excellent service thank you and God bless you all
2/24/2023
Jeannie S. VERIFIED CUSTOMER
The service I had done went well & any concerns I had were answered
2/24/2023
Dorrie H. VERIFIED CUSTOMER
Mr. Galletti took the time, at my request, to look through my service history for me and also advised me on what to expect with my upcoming 120,000 service. His time and information were greatly appreciated.
2/24/2023
Bill W. VERIFIED CUSTOMER
Always predictable, affordable and perfect service from Toyota. Thank you all!
2/24/2023
Rita N. VERIFIED CUSTOMER
He did not say the car needed a firmware upgrade tho.
2/24/2023
Joylinda C. VERIFIED CUSTOMER
Jimmy, my service advisor, was great. Friendly and knowledgeable. I should ask for him again. Actually, everyone there was friendly. I’m happy also with the service to my Prius.
2/24/2023
Eric D. VERIFIED CUSTOMER
No one told me how to operate the newly installed seat warmers. The paper left in the vehicle explaining it indicated a new button installed, which isn’t there, so I am a bit at a loss as how to control that
2/23/2023
Seren P. VERIFIED CUSTOMER
The service team was very kind, egear to get me in, it got done quicker than I thought it would. But the service member asked me if I wanted a car wash as well, to which I said yes, but it never got done. That’s one reason why it got done so quickly.
2/23/2023
Diann M. VERIFIED CUSTOMER
First of all customer service is very important to me when I first walk in the door no one wanted to help and the guy that did did not want to no name did not come and let me know about the process about my car or nothing he sent someone else I know the process so being that said I will not spend my money at this place anymore just remember people of color have feelings also we can afford to get are car service thank you but no thank you
2/23/2023
Taylor U. VERIFIED CUSTOMER
Mr. Galletti is a great service advisor. Very professional, straight forward and courteous. He's been my service advisor several times with two different vehicles and goes the extra mile to ensure his customers leave satisfied. GIVE THIS MAN A RAISE!!! Advisors like him are the reason I keep coming back to Toyota of Puyallup!
2/23/2023
Moetaz T. VERIFIED CUSTOMER
From the moment the person take my phone call, and secaduel apoiment to drop my car, also Nicolas Galletti handle the papper work , explain what they found in the car to be fixed and repair and give me very good car to drive to home and the car becamm fixed and drive and run exleant thank you very much
2/23/2023
Kimberly R. VERIFIED CUSTOMER
James communicated so awesome today! He really helped us get what we needed done! Thank you!
2/23/2023
Abok A. VERIFIED CUSTOMER
Your treatment of my visits have always been respectful of my time and professional!
2/23/2023
Laszlo C. VERIFIED CUSTOMER
He was clear and professional…excellent service!
2/23/2023
Kerri R. VERIFIED CUSTOMER
The only thing that I wasn't satisfied with is I was told I would get a car wash I was there for 3and half hours and didn't get my car washed