Toyota of Puyallup Auto Repair Service

I was pleased with the way my Tundra was serviced. I was very pleased with the way I was treated while my Tundra was being checked over. Brittany Graham was very courteous and thorough. I have received this type of service before which brings me back to Puyallup Toyota. I bought this Tundra from Puyallup Toyota. It has been a very good pickup. Your service is part of that success story. Thank you.

She wasn't very professional. My appt. was for 8:15 a.m. I arrived at 7:55 and she was still trying to finish check-in paperwork at 8:10 her estimate for finished oil change was way off. She told me about an hour and a half. She asked if I wanted vehicle washed. I told her no. At 9:45 I went and asked her what the delay was? She told me that maybe it was due to the high mileage on my vehicle. I have never known that to be the case. At 10:30 I went to ask again, what was taking so long? She then told me my vehicle was being washed and they would bring it around and I was to watch for someone to bring me my keys! I had to tell her again, that I didn't want my vehicle washed. She then told me she would go check to see if she could stop it from being washed. At 10:40 a service tech came and told me my vehicle was being washed and it would be a few more minutes! At 10:45 I went out to the parking lot to see my vehicle being driven up, and I retrieved my keys. Nearlybthrre hours for an oil change! I have been a loyal customer at that dealership, for years. Hands down worst service I've ever had, and that includes during the pandemic when your dealership was short staffed. Brittany needs to be trained better and more knowledgeable about time frame reference and given the training that high mileage vehicles (2008 Toyota Tundra) do not require more time for an oil change. I'd rate today's visit a 4 out of 10. Also of note, your coffee machine was broke down, yet again.

I have had much, much better customer service each other time I have had my car serviced. My customer service person seemed to lack enthusiasm. Did not communicate with me as I have experienced in the past. I noticed my car done and in the parking lot lot long before I was finally contacted by my customer service representative. This is the first time my experience was on the negative side. Been having my car serviced for 10 years this year.

I was quoted a price for a service plan both verbally and via text and when I got there to purchase the service plan it was 100$ more than what I was quoted and they would not honor the price (even though I showed them the text). I was told the plan cost was raised in May of 22 and yet the conversation I had with your employee only was 2 weeks ago.

Just a really great atmosphere and really good people at your service department and parts department. I’ve been to a number of places with other vehicles I owned, this is by far one of the best.

Don’t understand the statement about my information being lost in the change over.

Good job everyone!

He was professional and friendly

Warranty should cover my expense.

Whoever helped my dad was completely rude towards him. And I never complain about anyone.

Keep the good work James. Thank you. Good day

Was happy they ...the mechanics found the defect on the lift ..apparently it could of had a bad impact on the transmission..and that would not of been good..and costly...for what I had done .I'm very satisfied with the bill ...thanks everyone...

They installed a completely different style of tires than came with the truck. They never checked with me first but went with a much more aggressive tread style.

Thank you Toyota #1 in reliability

Nic is amazing at explaining what's needed without making a person feel pressured to purchase anything. Excellent customer service.

James Allen was fantastic and went above and beyond my expectations. Couldn’t be happier

THANKS

I have no complaints regarding the service to my truck that was performed. However, when I arrived for my appointment I was informed that they were approximately 1.5 hours behind schedule. It would have been great if I was called and informed of this, as I had to take time off of work for the appointment. I would of been happy to bring my vehicle in an a little later as to not have to sit around missing work unnecessarily.

It took 4 hr for an oil change and the last time I came it took 4 hr 30min for and oil change that is just way to long when you have an appointment you should not over book your appointments I will probably not be back

I appreciate that he provided prompt service. He reviewed the issue I brought the vehicle in for and also provided a quote for having my brakes done at my next oil change. Excellent service!