Didn’t not do my brake service correctly. Heard brake vibration and had to bring it back in to fix and wasted my time!!!
2/20/2023
Sareth T. VERIFIED CUSTOMER
Had to retake the car back in do to didn’t not resurface the rotor bake service was not done right
2/20/2023
Carrie A. VERIFIED CUSTOMER
I was asked if I wanted it washed, I responded “yes” since I was leaving it for the day, it was not washed. Bummer!
2/19/2023
Robert H. VERIFIED CUSTOMER
Appreciate the quality work my vehicles get when I bring them here. The customer service is top notch as well. :)
2/19/2023
Janet K. VERIFIED CUSTOMER
Happy with my service
2/19/2023
Wayne D. VERIFIED CUSTOMER
Exceptional service. Thanks.
2/19/2023
Phannee K. VERIFIED CUSTOMER
Willing to answer questions, she was professional and polite.
2/19/2023
Joe B. VERIFIED CUSTOMER
Helped us get a courtesy minivan to use.
2/19/2023
Pamala M. VERIFIED CUSTOMER
The svc was good on my car the customer svc was not good.my car was done i sat and watched my car sitting in front for 25 minutes and finally walked up to the svc desk and asked is my car done,I have been sitting watching my car not move.the lady who helped me responded I have been overwhelmed with work ...she was not overwhelmed she was too busy visiting and not doing her job taking care of her customer which was me..wasted time when I had thing's to do watching her not do her job!!
2/19/2023
Ali H. VERIFIED CUSTOMER
The actual mechanical service is always great. I pass two other Toyota dealers to get my car services here. The check out is great as is the coffee machine and “waiting room”. However your first impression, the check in desk, has progressive gone downhill. I know getting people to actually work is difficult in todays employment market. But, your people are slovenly, disrespectful, and slow.
Thank you for the opportunity to make my comments
2/18/2023
Jeffrey B. VERIFIED CUSTOMER
Kaileigh was very professional and communicative. Notified me right away when my vehicle was ready.
2/18/2023
Leslee S. VERIFIED CUSTOMER
Great job. Kept me informed.
2/18/2023
Thomas M. VERIFIED CUSTOMER
Great service as usual! Thank you so much!
2/18/2023
Shanice X. VERIFIED CUSTOMER
Na
2/18/2023
Vicente D. VERIFIED CUSTOMER
None.
2/18/2023
Nic G. VERIFIED CUSTOMER
Amazing service. Just astronomical team. Never have I experienced such grace and professionalism.
2/18/2023
Rosemarie A. VERIFIED CUSTOMER
Meghan was amazing
2/18/2023
Heidi B. VERIFIED CUSTOMER
Nicolas was amazing and attentive. He saw me waiting on a knee scooter and offered to help me get checked in even though I was there for a oil change & he was doing other service check in. Way to be a team player, Toyota is lucky to have a great guy like you! Nicolas is truly a great example of excellence. Thank you!
2/18/2023
Sig O. VERIFIED CUSTOMER
We LOVE Toyota of Puyallup. The people are just the greatest and the service the highest quality.
2/17/2023
Patrick A. VERIFIED CUSTOMER
I asked for my door hinges to be inspected as the doors have squeeked and become more difficult to open and close. I was told I needed to make an appt with some other part of your dealership. A written referal would have been of greater value than a verbal commentary as to the service dept inability to remedy the issue.