1hr 30 min simple oil change took 2hr 10mins. No update at anytime about what was taking so long or new time to be complete, until I complained. Meanwhile I watched 8-9 employees leave for a pizza party. I get it there are meetings but a very bad look when your running late not communicating with customers.
2/17/2023
Matthew B. VERIFIED CUSTOMER
Thank you!
2/17/2023
Latasha G. VERIFIED CUSTOMER
Great customer service
2/17/2023
Richard F. VERIFIED CUSTOMER
Hello,
Thanks for your service on my 10k mile oil change. Was I supposed to ask for your complimentary car wash? Also, after leaving your dealership, I noticed that the old service window sticker was not replaced.
Richard F
2/17/2023
Shelly R. VERIFIED CUSTOMER
Very pleasant and took care of my concerns!!
2/17/2023
Lori O. VERIFIED CUSTOMER
This won’t be acknowledged but, Items were removed from my drivers side sun visor and tossed over the edge of passenger seat onto floor.
Not happy.
My sun visors shouldn’t affect the dealership doing it’s inspection ! :(.
Please have respect for peoples property!
2/17/2023
Autumn B. VERIFIED CUSTOMER
Paid for tinted windows, the company messed up twice and then refused to fix it resulting in them removing the tint and refunding me. Well they haven’t refunded me yet but I’m expecting it sometime I hope. The Toyota employee was nice during the whole process but it was a disappointing experience which I’ve now had 2 bad this with Toyota of puyallup and won’t be going back there again.
2/16/2023
Carlos C. VERIFIED CUSTOMER
Thank you Stephan you plain and simple made my visit pain and hassle free . Thanks and my daughter thanks you too. Keep up the great work .
2/16/2023
Leonard T. VERIFIED CUSTOMER
I came in for oil change, tire rotation
Asked for vacuum and a car wash
Was never given either one.
I even asked at check in
Coffee machine was down also
The guy that checked me out was very nice
2/16/2023
Lisa J. VERIFIED CUSTOMER
Was Jacob the nice person that greeted me and set up the experience I had there, or the person that worked in my car? One strange thing, is that my check tire pressure light came on when I was driving home yesterday. It was still on this morning so had to go to Les Schwab to get them all checked. I won’t include this in my survey, but not sure all of the tires were checked or what happened during the rotation. They were all fine before. Just a heads up to you is all. Thank you!
2/16/2023
Gretchen M. VERIFIED CUSTOMER
Very happy with the service!
2/16/2023
Manuel V. VERIFIED CUSTOMER
Excellent service
2/16/2023
Kristen S. VERIFIED CUSTOMER
She went above and beyond to go back to the tech about my fob battery replacements, rather than allowing me to do it at the parts section.
2/16/2023
Raymond K. VERIFIED CUSTOMER
Worst service I ever had in the 4 vehicles I bought there and the worst salesman I ever dealt with.
2/15/2023
Garrick M. VERIFIED CUSTOMER
They offered complimentary car wash but didn’t get my car washed!
2/15/2023
Suzanne S. VERIFIED CUSTOMER
This is my first time using your service department. I am very pleased. Meghan was excellent, she listened carefully, contacted me with updates and vehicle requirements. The work was done exactly as requested and the cost was as supplied. My son-in-law (Brandon Baker) highly recommended your shop for service and he was right on. It's important to have a trusted shop. I look forward to my future visits. Thank you Meghan.
2/15/2023
Tammy P. VERIFIED CUSTOMER
Even though I bought my RAV4 in Olympia, I live in Sumner. I intend to continue having my car serviced in Puyallup. The service department employees are friendly, quick and thorough.
Thanks, Tammy
2/15/2023
Pio S. VERIFIED CUSTOMER
Richard was very professional,knowledgeable and helpful throughout the service!
2/15/2023
Andrea L. VERIFIED CUSTOMER
The tech left halfway through my service, making a simple oil change, which I specifically scheduled an appointment for, to avoid spending hours at the dealership, take nearly two hours. I watched the tech, dressed in a suit, give the customer service girl a hug after she told him how handsome he looked, and then he left. She then told another customer a fat lie about not knowing about his interview, and she didn’t know why he left. I avoided taking my vehicle to Renton to avoid waiting at the dealership for hours. I had physical therapy scheduled following my appointment, and I was forced to change my appointment because an oil change took over 2 hours.
2/14/2023
Jenny C. VERIFIED CUSTOMER
Great customer service from tue guy when I drove in!