There was nothing wrong with my car before I took in for an oil change . As soon as I drove away from the dealer after oill change three dash board lights came on. VCS, engine symbol, TRAC all on.
2/14/2023
Christian G. VERIFIED CUSTOMER
Everything seems fine. I just noticed my "maintenance requiremed" light wasn't reset. Other than that,job well done, and I'm happy the car wash, and cookies are back!
2/14/2023
Judith B. VERIFIED CUSTOMER
Side molding looks great! Thanks for such timely application.
2/13/2023
Dave P. VERIFIED CUSTOMER
N/a
2/13/2023
Omar C. VERIFIED CUSTOMER
I think you’re quite fortunate to have Victor as a service advisor. I was a general manager for a while, and I know how difficult it is to find a good people ..you’re fortunate.
2/12/2023
Marisa T. VERIFIED CUSTOMER
Victor was great. I would have been happier if my appointment was scheduled correctly. I scheduled online but also called and they said I had scheduled correctly. I also would have liked a review sheet showing how all systems were looking (Titus-Will gives a sheet with the car and colored boxes around it so you see if something needs immediate attention or an eye on it). The cost for checking service lights $100 per issue) seemed a bit excessive. My car was there from 8:15am until about 5:15pm, with me waiting for it to be completed at the end. Not horrible, but could have been a better experience overall. Victor was very nice, patient and explained things well to me.
2/12/2023
Joanne R. VERIFIED CUSTOMER
I was made aware that there was either a software or system upgrade. I had scheduled two of mt vehicles for two separate dates and it there was no result of my profile in the new system. Luckily there was a slot open for oil change from what I originally scheduled for. Someone might want or need to run an audit when system is being change someway shape or form. I am thankful that I was still able to get an oil change. I haven't received my complimentary car wasg.
2/12/2023
David G. VERIFIED CUSTOMER
I thought you would only ask 1 question.
2/12/2023
Brian H. VERIFIED CUSTOMER
Nic was so kind and helpful.
2/12/2023
Krystal H. VERIFIED CUSTOMER
Very satisfied! My car was ready before the estimated time.
2/11/2023
Mark R. VERIFIED CUSTOMER
Car was not washed
2/11/2023
Calvin A. VERIFIED CUSTOMER
Hi just moved here from Hawaii, warning lights come , truck loses power
So many thing going on from moving, stress, looking for Toyota dealer
Found Puyallup ,had to plan just right .not enough time,befor picking up
Grand kid from school ,my Phone reception bad drop calls drove to store
Place is Packed ,Thought come back later.or call, walked in to front
Desk ,Mr Hull ,was great help give me an appointment also got me alone
Also Mr James was awesome ,recall repaired,????
2/11/2023
Rachel M. VERIFIED CUSTOMER
Good service
2/11/2023
Markus C. VERIFIED CUSTOMER
This is the third instance in the past three trips to Toyota where my vehicle was finished, parked out front, and I waited more than 20 minutes for the service advisor to make contact with me. When one is already waiting upwards of an hour for the vehicle, to sit and watch your car sit in the front lot is frustrating. I understand up to 10 minutes, but 20+ seems ridiculous to me.
2/11/2023
Nicole M. VERIFIED CUSTOMER
Y’all need to add the car wash back for $100 on an oil change
2/11/2023
Kevin J. VERIFIED CUSTOMER
Wipers weren’t put on….had to wait for service writer to install. A mechanic didn’t come out to install them. So a service writer did the install for me. While I watched him install he unintentionally scratched the hood of my car with the zipper on his coat. He apologized and gave me some touch up paint so I could fix the damage he accidentally incurred. They were all very nice…. It not happy with how the experience went to say the least.
2/11/2023
Marlen M. VERIFIED CUSTOMER
Toyota used to vacuum and washed the car but are not doing that anymore.
2/11/2023
John P. VERIFIED CUSTOMER
The rep was great. But, I’m pretty disappointed no cleaning was done. Even Kia vacuums out my daughter’s car during her servicing. I’ll probably take it to Tacoma Toyota next time.
2/11/2023
David M. VERIFIED CUSTOMER
Just a great job all around and finished about the approximate time I was given