Toyota of Puyallup Auto Repair Service

I recently purchased my first Toyota from Larson’s Dodge based largely on all my peers sharing their experiences with owning Toyotas and the outstanding service they receive. When I setup my appointment with a member of your team I was immediately impressed with the service and communication. The day I dropped it off Nicholas was the person I spoke with, and he answered all my concerns and said he could get the answers I wanted regarding the lift I was considering. I left feeling my 4runner was in good care at this dealership. When I returned, the person that helped me seemed to be in a hurry to get me done and out the door. He asked my name, had 0 feedback as to what was done and handed me off to the cashier. I asked the cashier if there was any mention regarding my questions about the lift I inquired about, and he said just call tomorrow (again very much in a rush also) Here are the additional issues/concerns. Is this what I should expect from this dealership or Toyota in general? Your charge for the oil change is a very great price, but I’d rather pay for good/thorough service. Asked if tires would be rotated and was told it was included when I asked Nicholas. According to the document it was not done. Sticker for oil change that was installed was for 1-4-21 (two years ago?) and 5k interval (I was under the impression Toyota recommended every 7500k to 10k for synthetic oil) If synthetic was not put in, why was I not asked if that is what I wanted If synthetic was put in, why are we using 5k intervals (I have been doing it every 6k or so previously with synthetic, am I wrong for this) The video the technician says “There is some rust damage on the rotors, and we are going to have to replace them at the same time” Rust realistically has no bearing on replacing the rotors, only if they cannot be resurfaced. I am stuck wondering if the technician knows what he is doing or if he trying to fool me to replacing something I don’t need Rust also has no serious impact on the calipers, they would only need replacement if the pistons do not recess properly at the time of the brake pad replacement. Laurie, I appreciate your time reviewing this and look forward to hearing your feedback. Thank you, Joshua Hodo ENGINEER RADIO FREQUENCY West Region Microwave Engineering M: ****-****-xxxx E: T-Mobile.com | Follow T-Mobile on Twitter, Facebook and Instagram

Awesome service

Richard was very pleasant. When I realized I didn’t get my car wash coupon or rebate the following day, Richard offered to mail them.

I didn’t get the new sticker that shows that the service was done One of my wells on the passenger side the cap that cover the well was not installed correctly that I lost the cap of the well on my way home.

I waited almost 3 1/2 hours for my scheduled oil change. Then I was billed for the service until I reminded them I have feel oil changes for 3 or 4 years.

Danika’s customer service skills are excellent

3 hours for an oil change is ridiculous. Dropped off 1115 for 1130 appointment. Got my truck back at 230 after I asked for the keys because truck was done and pulled around 45 mins earlier. Maybe next time we can try for 4 hours or longer.

Na

Great

Satisfied.

For the first time, the tires were set to the correct psi. Kudos. And I received a car wash coupon instead of the usual excuse "we don't have anybody to wash cars so no car wash." It appears to me that there might be a new service manager who is behind these improvements. More kudos.

Dainka was very professional and friendly from the moment I stepped in. She was very good on performing her job. She kept me informed from start till I got my truck back. Puyallup Toyota should be very proud to have her on their Team. Thank You Dainka.

He was very kind and very helpful. I liked him very much. All your people would do well to copy his handling of customers.

I’m satisfied with the service in a short time. I wish the car wash service was working.

The service agent was great!

I had some confusion about information I had heard from a different dealership regarding service at certain mileage, and cost, etc..... Kaileigh was very helpful and clarified everything for me.

Kaileigh was amazing!

Toyota puyallup is the best Thanks

Meghan Richardson was very knowledgeable, and caring. I felt she handled the issue with my car very well and kept me updated. She is a real asset to the company. Thank you Meghan.

On the form it says tire rotation was completed my left tire the hub plate is off, if rotation was done how come the left tire without the hubplate is stil on the left side? Unless you tell me they took off the hub plates too…and rotated them too…??????????? The gentleman who attended to me was very polite and did a wonderful job.