Waited 2 hours and then the service advisor told me they had misplaced the paperwork and service had not even started. I had to wait another 45 minutes. An oil change and service should not be this long or this terrible of an experience.
1/22/2023
Josh B. VERIFIED CUSTOMER
My visit was not the best. I had to wait 2 hours for an oil change even after making an appointment two weeks early and being 5 minutes before my appointment. was not pleased.
1/22/2023
Joshua D. VERIFIED CUSTOMER
Meghan is professional, courteous, listens carefully and operates efficiently. I was entirely satisfied with the assistance she provided, and the shuttle on Saturday. My wife is chronically ill, so we rely heavily on me being able to handle things outside the home on my own. It was wonderful to have the courtesy shuttle. Tony, who shuttled me home on Friday was also great as was the young man who picked me up on Saturday. And my wipers work again! Thank you!
1/22/2023
Eric D. VERIFIED CUSTOMER
Made an appointment, express service, over 2 hour wait. Did not get the multipoint check list, tires were low when I arrived home, had to top them off my self. Really can't trust that my service was done correctly. Not satisfied with the service at all.
Going to have my truck checked out this week to make sure there was nothing missed.
1/22/2023
Janet F. VERIFIED CUSTOMER
The lady at the counter was fine and I had no problem with her. What I had a problem with was having to wait so long to check in. There were four of us waiting and the two people at the total care counter were busy. The other side had no one but the clerks there just sat and talked instead of bringing customers over to help them. That was rude. Finally a man came out to help.
Also my concerns about my car were not addressed. I was told they did a ‘visual inspection’. That was a waste. I had already visually inspected and told them my car wipers weren’t working correctly. I was told I needed to make a second appointment. Why didn’t it all get taken care at once.
Now that my total care is over I will look for a different place to get my car serviced. My car only has 11,000 miles on it for the two years I’ve owned it. I don’t drive like the typical driver so I feel my concerns were not taken seriously the last two times I’ve come in.
1/22/2023
Daniel R. VERIFIED CUSTOMER
Dainke provided absolutely excellent and outstanding customer service. Thank you so much.
I especially appreciate the ability to get the text message right click and I can see the complete status of my service that was really amazing! Your folks out did the customer service level love, Nordstrom’s or Apple pretty amazing!
1/22/2023
Alex O. VERIFIED CUSTOMER
Victor is awesome!
1/22/2023
Ryan F. VERIFIED CUSTOMER
The compressor was not tightened so the belt squeaked very loud on my way home. When I got home I had to tighten the tensioners and the squeaking stopped. Overlooked by the tech I suppose. Otherwise Nic was awesome and kept me informed throughout the entire process. I would still recommend your service dept.
1/21/2023
Kathleen H. VERIFIED CUSTOMER
Always prompt, courteous and I appreciate it!
1/21/2023
John A. VERIFIED CUSTOMER
Very friendly, positive experience. On time.
1/21/2023
Judith C. VERIFIED CUSTOMER
Very chaotic. Not used to that at your dealership service department
Bill was 170.00. Did not wash car or vacuum. Very disappointed.
1/21/2023
Margaret C. VERIFIED CUSTOMER
Well done
1/21/2023
Jae S. VERIFIED CUSTOMER
Very good service thank you
1/21/2023
Janet M. VERIFIED CUSTOMER
Very professional staff.
1/21/2023
Christodoulos K. VERIFIED CUSTOMER
Thanks for the service
1/21/2023
Anthony B. VERIFIED CUSTOMER
I'm extremely satisfied with not only my 2022 highlander, Nicolas Galletti and everyone else in the service department are top knotch.
1/21/2023
Pauline W. VERIFIED CUSTOMER
I like receiving the txt messages with updates while my vehicle was being serviced.
1/21/2023
Thomas M. VERIFIED CUSTOMER
The service was fine but long (3 hours). Supposed to be 2 or less. Also, the car belongs to Kim Mitchell, not Tom Mitchell. Please change your records. I have asked repeatedly. Thank you.