Thanks Nick, your customer service met/ exceeded my expectations. Will always bring my Toyota service issues to you, no doubt.
1/2/2023
Stuart N. VERIFIED CUSTOMER
Why make an appointment when my truck sat for 45 minutes before anyone did anything. It also sat in the parking lot for 1/2 hr finished before anyone came and got me. I will look elsewhere for servicing… 10 year customer gone.
1/1/2023
Twin Lakes. VERIFIED CUSTOMER
Was not called when vehicle ready for pick up 12noon. I had to call4:30pm to find out it was ready. Couldn’t pick up at that time. Picked up on Friday. Asked for Manager to contact me, this service clearly not up to your standards. Disappointed
1/1/2023
Brandy B. VERIFIED CUSTOMER
Two oil changes in a row my vehicle has leaked oil afterwards, resulting in me having to bring it back in to get fixed. I have to babies, I don’t have time to sit in a service center for hours on end doing this, while paying hundreds of dollars for oil changes that aren’t done correctly.
12/30/2022
Susan D. VERIFIED CUSTOMER
Please fix your car washing and vacuuming service.
12/30/2022
Scott T. VERIFIED CUSTOMER
I was told that I would wait 1 hour for an oil change, but I waited 2 hours. After I paid , I looked under my hood and found that the technician didn’t top off the antifreeze! How can I have confidence in a technician checklist when this was overlooked?? I bring in three different Toyota vehicles to your dealership, but I am losing confidence due to lack of your usual service quality. A small thing, but I wonder if anything else was overlooked. I paid 90 dollars for this service, expecting the best outcome. Now I’m wondering if Toyota of Puyallup has grown beyond reliable quality control.
12/30/2022
Julie R. VERIFIED CUSTOMER
Was disappointed with the amount of wait time I had given appointment times I would think that would cut that down.. but obviously this is likely due to the amount of work and the mechanics vs the check in staff who were very nice and appeared to be working their butts off
12/30/2022
Mike M. VERIFIED CUSTOMER
Thank you!
12/29/2022
Manuel V. VERIFIED CUSTOMER
Very courteous, and professional.
12/29/2022
Tia L. VERIFIED CUSTOMER
My service experience was totally acceptable, and she was very kind, but it was very odd. She would call my name because my vehicle was finished I would go to the desk she would tell me some thing and then have me go sit down, then she would call my name again Have me go up to the front desk, then walked me back to her desk, then, had me go, sit down, then she called me up again. We made a new appointment for the brakes at her desk, and then I was able to leave. Very inefficient . Again, maybe she’s new, maybe she just wasn’t on her game. It was just very strange and my kids were waiting in the lobby. Truly very sweet gal though.
12/29/2022
Noah F. VERIFIED CUSTOMER
The whole service took way too long, and although the headlights were adjusted from being way too high, they are now way too low and I missed a turn and almost went off the road last night as a result.