When I went to get in my car after my oil change, the entire contents of my glove compartment was on the floorboard.
I understand that they have to check the cabin air filter, but nothing was returned to the glove compartment.
3/5/2025
Diane M. VERIFIED CUSTOMER
The person who helped me was very professional, helpful n respectful! I always feel safer after my car has been serviced.
3/5/2025
Melchior I. VERIFIED CUSTOMER
When our car was to be held overnight at Toyota of Puyallup, it was held for 3 days with no calls, no update. Nothing was communicated about whats currently going on and what was going to happen next. We were left wondering whats going on with the car. The only communication that was done was when they found a’bunch of issues that needed fixed and the agent called us about it, and a phone call saying it was ready to be picked up. When we went in today to pick it up it wasnt washed (Doesnt any service come with a free car wash?) or the driver side floor mat wasnt put back where it was initially located in the car. We appreciate everything that was done to the car but we would’ve liked to see more communication on whats going on and everything was to be left back to where it was.
3/5/2025
Richard P. VERIFIED CUSTOMER
Thanks for your help!????
3/5/2025
Colleen B. VERIFIED CUSTOMER
Please note. Receipt (reviewed at home) indicated a free Brownbear car wash coupon. Was not given and I called and was told I could stop by and pick up. Means extra trip could have offered to mail it
3/5/2025
Denise P. VERIFIED CUSTOMER
Fast service and very friendly staff
3/5/2025
Riley F. VERIFIED CUSTOMER
I was quoted $279 for one thing and not given a quote for the rest of it. I was also told when I bought the car that regular services were covered. But then the cost was 716.00, more than twice what I was quoted. So I will not recommend this dealership to anyone. Deceptive business practices seem to be ever more prevalent with the current criminal president. But we do not have to frequent fraudulent businesses such as Toyota of Puyallup.
3/5/2025
Lisa C. VERIFIED CUSTOMER
My vehicle was finished earlier then estimated. I appreciated that.
3/5/2025
Walter S. VERIFIED CUSTOMER
She is awesome
3/4/2025
Glenda C. VERIFIED CUSTOMER
She was very helpful and answered all of my questions, even checking things on the computer to find additional information. Her personality is very professional, but also friendly.
3/4/2025
James M. VERIFIED CUSTOMER
Excellent service
3/4/2025
Ned N. VERIFIED CUSTOMER
N/A
3/4/2025
Mike C. VERIFIED CUSTOMER
Waited over 2 hours for an oil change. Way to long. Hard to plan for that.
3/4/2025
Renee D. VERIFIED CUSTOMER
It was suggested I needed new wiper blades on front and back, when my husband just replaced them. I know they were perfect. It was also suggested I needed a few other things done that we have never done in the past with all the vehicles we have owned and purchased from Toyota
He was not the friendliest costumer service person
3/3/2025
Lawton M. VERIFIED CUSTOMER
Great job and thank you
3/3/2025
Jerry C. VERIFIED CUSTOMER
Great experience and I appreciate you getting me in so soon.Thought I would have to wait another week but you got me in early on Saturday…so appreciate it
3/2/2025
Stacey H. VERIFIED CUSTOMER
Unprofessional. Wanted to charge an extra $80 more than the quoted price (and the contract was sitting right in front of him). I would still like to know what my brakes were at before the replacement. Ive asked multiple times. Incredibly unprofessional.
3/2/2025
Lisa K. VERIFIED CUSTOMER
Everyone was super friendly and helpful and honest.