Toyota of Puyallup Auto Repair Service

Please fix your car washing and vacuuming service.

I was told that I would wait 1 hour for an oil change, but I waited 2 hours. After I paid , I looked under my hood and found that the technician didn’t top off the antifreeze! How can I have confidence in a technician checklist when this was overlooked?? I bring in three different Toyota vehicles to your dealership, but I am losing confidence due to lack of your usual service quality. A small thing, but I wonder if anything else was overlooked. I paid 90 dollars for this service, expecting the best outcome. Now I’m wondering if Toyota of Puyallup has grown beyond reliable quality control.

Was disappointed with the amount of wait time I had given appointment times I would think that would cut that down.. but obviously this is likely due to the amount of work and the mechanics vs the check in staff who were very nice and appeared to be working their butts off

Thank you!

Very courteous, and professional.

My service experience was totally acceptable, and she was very kind, but it was very odd. She would call my name because my vehicle was finished I would go to the desk she would tell me some thing and then have me go sit down, then she would call my name again Have me go up to the front desk, then walked me back to her desk, then, had me go, sit down, then she called me up again. We made a new appointment for the brakes at her desk, and then I was able to leave. Very inefficient . Again, maybe she’s new, maybe she just wasn’t on her game. It was just very strange and my kids were waiting in the lobby. Truly very sweet gal though.

The whole service took way too long, and although the headlights were adjusted from being way too high, they are now way too low and I missed a turn and almost went off the road last night as a result.

Brittney was very professional.