Rick was very friendly and attended to me quickly. When I asked if I could have my car washed and vacuumed he explained it’s not done on-site right now, but offered to jive me a coupon for a free car wash. Then while I was waiting in the waiting room he brought me the coupon. He also asked everyone in the room if they received the coupon for the free wash and handed them out to all those who asked for it. I thought that was really great!
1/19/2023
W L. VERIFIED CUSTOMER
My vehicle was serviced as requested and completed earlier than promised.
1/19/2023
Sunshine P. VERIFIED CUSTOMER
Always fantastic service at Toyota of Puyallup!
1/19/2023
Samuel H. VERIFIED CUSTOMER
Took over two hours to have an oil change and I was there at 7:30 AM. Watched several customers come in after I was seated and watched them leave before me. I had to reschedule a previous oil change appointment with your Service Department because of the excessive wait so I wouldn’t miss another appointment. Appreciate Nick as he was very courteous and customer oriented and it seemed unfair for him to have to explain why it was taking so long.
1/19/2023
Douglas B. VERIFIED CUSTOMER
I was there for almost 2 1/2 hours waiting. Then I get a call an hour later saying that they didn’t put my locking lug nut back in my vehicle, which is very disappointing. I was told in hour and a half just doesn’t make sense when people come in way after you for the same service and they get done before you..
1/19/2023
Ana C. VERIFIED CUSTOMER
He was courteous and friendly.
1/19/2023
Merid F. VERIFIED CUSTOMER
Good
1/19/2023
Todd W. VERIFIED CUSTOMER
When you tell them to not touch the tires because I just had them rotated and they still do it makes my time just a mythical thing. I told him to not touch the tires or the filters cause I do them. Just change the oil and check the fluid levels. Haven’t popped the hood but guessing they checked the air filter too. So now I get to waste more of my precious time and take my tires back to my tire shop and hav them rotate them again. Simple directions shouldn’t be so difficult to follow. Thanks for **** me off. I won’t be coming back
1/19/2023
James T. VERIFIED CUSTOMER
Brittany was great to work with today.
I am amazed that this service department is able to function this well in spite of being woefully understaffed. They are taking on too much work (scheduling too many cars) for too few staff. Too crowded in the waiting area. All staff were friendly and hard working.
1/19/2023
Raymond H. VERIFIED CUSTOMER
You did an excellent job on my Avalon. Thanks
1/19/2023
Becca E. VERIFIED CUSTOMER
I’ve gone here three or four times and never had a bad experience. My experience today was definitely not like my previous experience. No one seemed very friendly today. I had an oil change which has never taken 2 hours. If it’s express service to have an oil change I don’t really know why it took two hours. Granted, Brittany did inform me that it would be about two hours, but I’ve never had it take two hours before. If you were short staffed, I would have understood that and been okay with knowing it was a 2 hour wait then. Overall, today’s experience was okay, but definitely lacked the usual friendly, cheerful, and happy atmosphere you typically have in your employees.
1/18/2023
Carleen A. VERIFIED CUSTOMER
You have always been a great dealership to deal with, always a job well done. Thank you Carleen A
1/18/2023
Chad L. VERIFIED CUSTOMER
Thanks to Richard for helping me get my Highlander serviced while a new system was being introduced. He handled all the changes seamlessly!
1/18/2023
Joe F. VERIFIED CUSTOMER
Curious about the 23 prime
1/18/2023
Shanaia S. VERIFIED CUSTOMER
Great employees. Check in took longer than usual today.
1/18/2023
Scott B. VERIFIED CUSTOMER
Provided my new phone number twice but Toyota kept using old phone numbers. You need to delete old numbers
1/18/2023
Wade N. VERIFIED CUSTOMER
Sad that there was no longer a car wash. A new computer system made things slower which I am sure won’t be an issue next time as employees become familiar with the product.
1/18/2023
Ronald L. VERIFIED CUSTOMER
It took forever but they did a good job
1/18/2023
Wayne N. VERIFIED CUSTOMER
This is first time I’ve been really disappointed with the service department. My oil change appointment was at 9:15 and my car wasn’t ready until a little after twelve. Was supposed to be done at 10:30. I understand this was an unusual day because of going to a new system for your people, but what was annoying to me was that I had to keep checking on the progress of my car. Even after it was done I had to go back to service person to get key after having paid for service and car was out front. Key was in box behind counter and service person was not much concerned about the fact it took me almost half an hour just to get key. The young woman who was the cashier was exemplary- her first name was Honore, I believe. She was great.