Nothing but outstanding service at Toyota of Puyallup!!
12/13/2024
Susan H. VERIFIED CUSTOMER
Perfect
12/12/2024
Don N. VERIFIED CUSTOMER
The service was fast, the staff so helpful and friendly and the coffee and cookies were just the icing on the cake
12/12/2024
Joyce T. VERIFIED CUSTOMER
It was Fabulous service...the people were up and beyond friendly...I wouldn't consider another....Merry Christmas .. Have a safe New Year...
12/12/2024
Speedy Auto. VERIFIED CUSTOMER
I called and told service manager nic is awsome he is what I expect from excellent service from service advisor.
The first girl who took me in had me upset . There is a difference when you get Someone with experience. A person like nic you can see he has pride in his work .nic cares about people and even gave his honest opinion . That guy you better never let go of him . The girl is just collecting paycheck .
Now might just be her inexperience. But she could always ask her teammates. When I go back there I will only deal with nic ! You need to clone him .
12/12/2024
Garrett P. VERIFIED CUSTOMER
She was very friendly with great communication of what was getting worked on and what maintenance could wait. Isabella is wonderful
12/12/2024
Samuel B. VERIFIED CUSTOMER
I was told the v cut to the front would not take more than 5 minutes yet I was charged over 200.00 for such a small job.
Outside of that Rebecca was excellent, very courteous and professional. Staff has always been great to deal with
12/11/2024
Steven M. VERIFIED CUSTOMER
Jessica was great.
The tech performing the diagnostic stated “need noise to get worse to pin point issue”. - per invoice
I’m out $192 and still don’t know what the problem is.
12/11/2024
Cathy M. VERIFIED CUSTOMER
Becca was so helpful and attentive. She was a tremendous help today!
12/11/2024
Gary G. VERIFIED CUSTOMER
I was provided with great customer service And was informed about the progress of my service. I was very happy with my experience thanks.
12/11/2024
Dianna L. VERIFIED CUSTOMER
I'm extremely happy with Nic he lets me know exactly what is wrong with my RAV and I pick what I can afford at the time.
12/10/2024
Mike M. VERIFIED CUSTOMER
Prompt, professional
12/10/2024
Steven D. VERIFIED CUSTOMER
Was quoted three different prices, increasing each time. Once when I made the appt. The second time when I arrived and dropped off the car. Then finally a third time when it was halfway done. No matter the reason, this is unacceptable. It went from $55 to $75 to over $100.
$100 would have been fine as the first quote. The shenanigans were poor form.
12/10/2024
Carl H. VERIFIED CUSTOMER
I was not pleased with the amount of time that it took for the paperwork to be processed after the car was finished.
12/10/2024
Esper F. VERIFIED CUSTOMER
Chance was very knowledgeable and explained our service thoroughly.
12/10/2024
Phin S. VERIFIED CUSTOMER
Exceptional.
12/10/2024
Krystal K. VERIFIED CUSTOMER
I was informed that my rear brakes were down to 0, and calipers were metal on metal. I signed a waiver to get it home that day, due to the dangerous conditions they were in. When my husband took everything a part to replace the rear brakes, he discovered the calipers were not metal on metal, and didn’t need replacement as expected.
Also, the timing cover that has such a terrible leak, doesn’t seem to leak any other time than when I’m there to service my vehicle.
I understand that I’m female, and may not have the mechanical skills to be able to take care of it myself, but the scare tactics are unnecessary.
My work week has begun so, I’m unavailable for any personal phone calls until Friday. Text or email is best.
12/9/2024
Renan H. VERIFIED CUSTOMER
I'm very happy with Toyota of Puyallup. You guys are stand up kind of people. I truly felt well taken care of... Thanks y'all.
12/9/2024
Heidi B. VERIFIED CUSTOMER
I was quoted $400 to have fog lights installed in my Toyota Tacoma at the end. They said it would be 1300. When I purchased the vehicle at this location, the sales person did not tell me it was a fleet vehicle and I could not upgrade certain things.. when I first got a quote for the light. They told me it could be done when I came back yesterday. It was not accomplished because it is a fleet vehicle which I was not told that when I asked for the quote, they just said $400. I feel that the employees have no professional background and we’re unable to give straight answers. I I am now stuck with $215 lights that I cannot return because it’s past the date if I would’ve been told at the very beginning that they couldn’t install them I would’ve saved money. I should’ve bought an Acura.
12/8/2024
Diane J. VERIFIED CUSTOMER
I arrived at 1:08pm and was walking out at 1:45pm I've never had my oil changed under an hour but, here I get oil change and my truck serviced under an hour...I really hope everything checked out on my list was accurate. I'm going to trust that it is????????????????