Our intermittent problem with the USB connection for cell phones failing could not be resolved, despite $650 spent on diagnosis plus parts replacements. I would think that if you have low confidence in fixing a problem, you would say that to customers before they commit to parts replacements. And if the problem cannot be fixed, I would think that the diagnostic fee would be returned.
12/8/2024
Levi H. VERIFIED CUSTOMER
Always a pleasure dealing with Andrea! She’s very nice and very professional!
12/8/2024
Linda T. VERIFIED CUSTOMER
Thank you so much for the excellent service. You were so kind to me and got the job done and questions answered.
12/8/2024
Ayad D. VERIFIED CUSTOMER
well i was hoping to get a diagnosis on problem with noise in the back of the van
12/8/2024
Mary G. VERIFIED CUSTOMER
Everyone was very professional and speedy with the maintenance on my 2024 RAV4.
12/8/2024
Ryan A. VERIFIED CUSTOMER
Good overall, I would suggest that when someone is making an appointment to let them know the approximate time for completion…Showing up to get an oil change and key fob and find out at the time of appointment that it will be 2.5 hours seems excessive when one does not anticipate, but manageable had I known to arrange my schedule.
12/7/2024
Michael D. VERIFIED CUSTOMER
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12/7/2024
David J. VERIFIED CUSTOMER
Please have the Service Manager call me, like he personally told he would do today. He didn't. ****-****-xxxx
12/7/2024
Joe S. VERIFIED CUSTOMER
Isabelll was great!
12/7/2024
Thomas D. VERIFIED CUSTOMER
Great services as always
12/7/2024
Don E. VERIFIED CUSTOMER
Everything went smoothly the way it has with all my other times at the dealership till check out. I expected to get checked out quickly once Nicolas said the technician was finished. That did not occur. He clearly pointed out the cause of the noise was ball bearings. I agreed to have it repaired, but was never given an estimated cost. Was asked to take a seat he’d get me checked out. From that point on the waiting time drug on. Nicholas had other customers to work with, but never stopped by or said, sorry it is taking longer than usual. I did get irritated. Checked with him again. The delay then became due to paperwork not getting printed in another room. Nicholas is a nice guy, but his communication with me didn’t work. Maybe he was doing double duty Thu. Wish he had communicated about the delays.
12/7/2024
Catherine E. VERIFIED CUSTOMER
Rebecca helped me and she was amazing!!! Best customer service I’ve experienced in a long time anywhere let alone a car dealership! Very thankful for her help! Next time I need service or a new car I will come to Toyota of Puyallup. Hands down best costumer service I’ve had at a dealership!
12/7/2024
Lynette J. VERIFIED CUSTOMER
I have always been satisfied w the service I receive from you guys!thx
12/7/2024
Michael P. VERIFIED CUSTOMER
Izabella was very nice and courteous. I had no problem.
12/7/2024
Sylvia J. VERIFIED CUSTOMER
Excellent customer service
12/6/2024
John T. VERIFIED CUSTOMER
We appreciate the professional and courteous treatment we always receive at Toyota of Puyallup!
12/6/2024
Joe S. VERIFIED CUSTOMER
Service was good but they said they did not rotate the tires because they are winter tires. They rotated the same tires at 5000 and 10000. Don’t know why 15000 is different??