I appreciate the respect and care for me and our vehicle.
12/6/2024
Kara K. VERIFIED CUSTOMER
The guy helping me was very rude when I was telling him about he issue I was having with my truck. Do not want to go back to that dealership.
12/6/2024
Michael R. VERIFIED CUSTOMER
Izabella was friendly and professional. A pleasure to work with.
12/6/2024
Robert B. VERIFIED CUSTOMER
Great, courteous service!
12/6/2024
Kristin M. VERIFIED CUSTOMER
I was just curious if the brakes were checked. I didn’t see that on the summary.
Best regards,
Rob McCoy
12/6/2024
Samuel A. VERIFIED CUSTOMER
The car repair went great and the team cleaning the car did a great job. What I felt was lacking was my contact Jessica Tulloh. Jessica reached out to me to ask if I had any questions and I did respond to texts that I was looking for an update and didn’t hear back. The did even call the dealership to ask for updates and was told she was away and she’d call me back but I didn’t get a call back with an update. I think it’s great to try and give your customer a touch point, but not responding makes it tough to say the experience was enjoyable. I felt I had to call multiple times to check on our vehicle which I’m assuming you’re trying to avoid by providing a service to text your customers. If I would have received at least 1 text with an update or a phone call I’d have said the whole experience was great.
12/6/2024
Jim D. VERIFIED CUSTOMER
Jess had me in and out a head of schedule.
.She also used your system to send me the vehicle ??.
12/6/2024
Karen V. VERIFIED CUSTOMER
Great Service representative
12/6/2024
Harold R. VERIFIED CUSTOMER
Excellent customer service
12/6/2024
Gregory S. VERIFIED CUSTOMER
Izabella is always a pleasure to work with. She has a positive attitude and is knowledgeable, or she takes me to someone who has greater expertise on a particular question that I may have. They have a good team there.
12/5/2024
Shadrach S. VERIFIED CUSTOMER
Continued got home with lights flashing. We don’t know why they are flashing what the purpose is etc. a technician should have been available to show us the product that we purchased very poor service.
12/5/2024
Christie L. VERIFIED CUSTOMER
Andrea was kind, calm and professional. She was mellow and informative.
12/5/2024
Kab B. VERIFIED CUSTOMER
Puyallup Toyota service since 37yrs Thank you. We buy first Toyota van July 1987. 2 times Camry, Rab 4, Toyota Tacoma Truck, Highland. Thanks for good service.
12/5/2024
Christina C. VERIFIED CUSTOMER
I brought my car in when I had it serviced and reported a low tire pressure warning. They didn’t find the tire leak but when they rotated the tires the same tire showed low tire pressure and I brought the car in again and they still couldn’t diagnose the problem and the only resolution provided was to wait a few days and bring it in a third time
12/5/2024
Danalynn V. VERIFIED CUSTOMER
Jessica was very friendly and helpful. My service was completed in half the time that was originally estimated.We ha e had some very disappointing results trying to get our second key fob. Today was a much better experience. We've been Toyota of Puyallup customers for over 30 years.
12/5/2024
Lorne K. VERIFIED CUSTOMER
Great service, like I remember. It had been a few years since I had my 4Runner serviced @ toyof Puyallup. I look forward to having more work done and maintain service, to keep me safe on the road. There is still more life in my 20+ yr old truck.
Thank You!
Happy Holidays!
12/5/2024
Edward D. VERIFIED CUSTOMER
Nic and Izabel did great
12/5/2024
Marlene A. VERIFIED CUSTOMER
Good and timely service. Happy with results. However I think Enterprise kind of ripped me off by forcing me to purchase more gas than I used.
12/5/2024
Lori H. VERIFIED CUSTOMER
Did more than I expected and way faster than I expected, too!
12/5/2024
Steve R. VERIFIED CUSTOMER
Toyota of Puyallup never disappoints. Always a great experience. The service department is very friendly and professional.