Toyota of Puyallup Auto Repair Service

Very accomodating.

Very good work

In the morning at 9:30 am I drove to the service department and asked if there was any possibility to have my oil changed and that I didn't have an appointment one of the three desk person said let me check. He went back and then he came back and said no there wasn't. So I called the service department and asked the lady on the phone if I could have my truck serviced with an oil changed and she gave me an 11:30 appointment. The three guys in the desk in front don't recognize you that you're even there. I saw a customer come in the door from service drive and still no acknowledgement. You need help in your service department. If I wouldn't have called back to the service department I wouldn't have gotten an oil change at your service department. In today's environment customer service is everything. I was salesman and sales manager and you're 3 guys in front desk need training or fired. Thank you.

I had a set time in the morning to do my brakes. I was one of the first customers to arrive. I waited 4hrs. I am not sure what the wait was for and not that it matters. It was unacceptable and unprofessional to have waited four hours for just new front brakes. The customer reps did apologize for the wait. However, I should have been offered a loaner car for the amount of time I waited to run my important errands. I have NEVER waited this long for any service at Toyota. I have another appointment soon for the back brakes, I am hoping the job will get done in a timely mannerr. I have been a valuable loyal customer for over 7 years. I am writing with the hopes that services for customers will get done in a timely reasonable manner. Thank you

Friendly and quick service.

Great service from great Toyota staff. Personable and knowledgeable. ALWAYS!!

I think there was a miscommunication and delay in check8ng message. My car was not out front. When I got out it was in far back with number and still in work progress. I was told oil change and brake bleed but then asked if I wanted differential and transfer case change of fluids. I said yes, but then called up to get it finished. The guy out back said he thought it was still in progress. It turned out a long wait so I will bring it in next time

Jessica was amazing in helping us thru the repair of our vehicle.

I am completly satisfied with the lady that waited on me, checked oil level and the instructions, very professional. I am dissatisfied with broken seal most likely caused during installation, over tightening or the like. Al

Very respectable

The only reason I drive from West Seattle to get my vehicle services at your location is because of the the stellar customer service. I have been a customer for 20 years. This last service was negative. I stayed an extra 1.5 hours at your shop because my vehicle was finished and apparently I missed them calling my name as I was waiting in house. I did not receive a call or a text (which I have received in the past). During the estimated time when I vehicle was ready I did make a pint to pay attention when services reps came out with paperwork. Only when I got up to get some water did I see my vehicle parked out front. I then went to check in the the rep told me he tried calling but only got a high pitched sound. I did not receive a missed call. Nor a text. Not an email. Additionally, instead of reviewing the multi-point inspection with me and the anticipated services needs for the future he referred me to “the paperwork”. Again, in the past the rep reviewed all the worked that was completed and next steps with me. I was very dissatisfied that the rep couldn’t problem solve to find me in the waiting area or to find a way to contact me when I my vehicle was ready (he didn’t remember me?!) I am also very disappointed that I didn’t received the service that I have become accustomed to at your location.

My advisor andrea’s service is above and beyond! Two thumbs up!

A kind thank you. As always...

Thank you for the excellent service. I used to go to Doxon Toyota but I am trying to convert everyone I can to come to Toyota of Puyallup. Your service and customer care is miles ahead of the other dealers I’ve used.

Fast service, great customer service can't complain

Quick check-in. Very pleasant waiting area with coffee and snacks.

Nice people and enjoyed my experience..????

Ok

She is awesome

Nick did a great job!