Toyota of Puyallup Auto Repair Service

Bret was fantastic!

Totally professional as always.

I'd rather talk to a manager about my experience recently

Great

Fast, friendly, competent and thorough! He is a keeper!

Andrea was great!

Thanks for making our experience much better then the other dealership!

Helpful & efficient

Very knowledgeable and kind!

Always good

Rebecca is amazing!!! It's always comforting & nice walking into service dept seeing familiar faces. Thank you!

She was friendly and helpful

Door latch INOP (Front Passenger side) - Door latch disassembled and reassembled. Operating again - no new parts. 1-day 10/29 (1st Visit) Vehicle dropped off and picked up. Door Latch INOP for 2nd time - Latch replaced with the new. 8-days 11/8 (2nd Visit) Vehicle dropped off. 11/15 (3rd Visit) Vehicle picked up. Inside door handle INOP (Front Passenger side) - The door handle cable was left unattached by a technician. Also, one of the door panel retainers was missing the center pin, and not securely holding the panel. Requested to speak with a service manager. Spoke to Dolan and asked for better oversight. 1-day 11/19 (4th Visit) Vehicle dropped off and picked up. Door latch INOP for 3rd time - The service rep, Rebecca, stated that two new parts are needed for repair. Dolan called a few hours later and said that INOP was due to incorrectly placed electrical cables pressed against the metal rod that operates the latch. He claimed that it was probably window tint installers that did a poor job. The window tint was installed two years ago at the shop recommended by the dealer. No door panels were removed. 2-day 11/20 (5th Visit) Vehicle dropped off. 11/21 (6th Visit) Vehicle picked up. Window glass (Front Passenger side) does not move freely -

Andrea is great. She’s helpful, very pleasant and just a joy to deal with. She’s a real asset to your team.

I had to state things over and over again. Either there is no communication or documentation of conversations with regards to service needs or requests.

The person who brought the truck back from service...did not know how to use a clutch! He did not do well. The check in person was great.

I want to give a shout out to Jessica your service representative. Every time I bring my vehicle in she is so helpful and kind! My experience has always been great.

Quoted time was accurate. Service was thorough and explanation was good.

Nic was great! No problem there! Your proposed prices?? Laughable!

My service was completed in the time allotted and for the price that was stated. thank you very much.