6th time in for same reason, no loaner when loaner promised. Service team thinks issue is funny, called to talk to manager and no call back, left message with service scheduler. Hood left open for 2nd rime...the list goes on and on
11/7/2024
Shayla G. VERIFIED CUSTOMER
Communication was excellent. Got my car back sooner than expected
11/7/2024
Richard M. VERIFIED CUSTOMER
I have been a customer for 40 years,I think I was mislead with service. I agreed to platinum service, quoted $900 , made a appointment, had my car all day, then wanted $500 more on my original quote, I agreed to $1500, to make sure my great 4-runner would last forever, when I picked up my car my bill was $1950. That is ****, misleading, no real work done besides oil and alignment
11/7/2024
Hwa-Song L. VERIFIED CUSTOMER
It’s not fixed after spending 600 for a window jam.
The professionalism has dropped, a feeling from a customer of 15 years
11/7/2024
Valorie D. VERIFIED CUSTOMER
Your team is always awesome!
11/7/2024
Daniel N. VERIFIED CUSTOMER
Thank you as always!
11/7/2024
Kadian G. VERIFIED CUSTOMER
I am pleased that everything went well! Thank you
11/6/2024
Sharolyn C. VERIFIED CUSTOMER
Kennedy was very pleasant - I did notice on my receipt it said I was to receive a free brown bear car wash certificate but I did not receive one.
11/6/2024
Dylan H. VERIFIED CUSTOMER
Izabella was GREAT! Thank you for providing top notch service!
11/6/2024
Sierra R. VERIFIED CUSTOMER
Izabella was super helpful, friendly and knowledgeable! She got us in and out within an hour and told us about the children's area that our kids loved. She even gave us quotes to get our tires replaced which is super helpful to compare when we shop around.
11/6/2024
Thomas V. VERIFIED CUSTOMER
Got tonneau cover installed, Fit and Finish could have been better.
Debris was present from what i assume was drilling for drain tubes.
Tailgate would not open without manual assistance. Tailgate had difficulty closing without manual assistance.
Latch points for cover required manual assistance to engage.
After work I loosened and adjusted mounting points and everything functions much better now. Took just 15 minutes.
11/6/2024
John C. VERIFIED CUSTOMER
I have dealt with Toyota of Puyallup for only a few years and find the service to be very good.
11/6/2024
Joanna B. VERIFIED CUSTOMER
Thank you Nic for all of your help and support with my vehicle! You and Joseph were great.
11/6/2024
Kelly W. VERIFIED CUSTOMER
Excellent service! Friendly, thorough and good communication!
11/6/2024
Jeffrey M. VERIFIED CUSTOMER
Jessica’s attention to detail, customer service and overall candor is very much appreciated. She’s personable and made the entire process great. I will come back and I hope she’ll be my advisor.
11/6/2024
Thomas D. VERIFIED CUSTOMER
Excellent customer service from being to end! Happy to have them in my neighborhood,and they will have my continued business,and trust for the maintenance of my great Toyota Sequoia!
11/6/2024
Sara M. VERIFIED CUSTOMER
She was great! Very thorough. Answered all my questions nicely, and professionally
11/6/2024
Patricia S. VERIFIED CUSTOMER
I had to wait while MsBridges did housekeeping chores While I stood in front of her.