Toyota of Puyallup Auto Repair Service

The labor to install the water pump seemed excessive but we had no choice, it was leaking and had to be replaced. We were charged a flat fee, not by the hour.

Nicolas Galletti has once again proven to be an OUTSTANDING service provider.

Thank you Jessica nd the rest of the mechanics for fixing the problem that caused the wetness into to the front seats the second time I brought my car in, the first time we brought it in it was discovered that the sunroof clogged, nd you thug that was the cause of the wetness until couple of days after I brought back to investigate why the wetness continued, therefore your diligent expertise was discovered the Problem nd fixed it. I am unfortunate to pursue getting a new car at this time due to financial situation but it’s my dream that will happen soon nd will think of Toyota family for its service…Faafetai(thank you)

Nick is a keeper willing to help has an honest personality and a kindness that comes from within

Elisabeth was wonderful. Very communicative and super congenial.

Job done on time, estimate accurate. No surprises, as promised. Very satisfied

You were Great ????

Thank you Jessica for your amazing customer service! Debbie Thieme

I don't know who the retired gentleman is that checked my vehicle in and gave it a bath, but it was s refreshing to chat with someone that was genuinely friendly and has excellent customer service. I wish I got his name but I didnt...

Professional, knowledgable & efficient; answered questions.

Thank you!

The intake took forever even tho two women were at their desk. Was told finally they’d be right with me. Not in welcoming way. Finally a male in the general (not express) side said he’d help me. When I received word my car was ready I again stood there and was told they’d be with me (another two unwelcoming females. I waited and waited and finally other female helped me. I don’t expect friends but they way they snarled and said be right with you left a bad taste for me. Not good customer service! Last time I was in was told my next oil change would be free however this time was told no. I was so ticked I didn’t even get my punch card punched since I assumed it would be free.

She was awesome and super nice

I was very satisfied with Jessica. She did a great job. ???? I was not happy having to buy a new battery because my car had been parked for 5 months and also charged for labor. I was considering buying a new car from you but have seconds thoughts.

Great service as always

As usual, service was great!

Chance I was great today! Great service!

I was told my vehicle had pine needles and they had cleaned the best they could. I popped the hood when I got home and there were pine needles everywhere. I took the glove box out and cleaned more out. I don’t mind doing that, it is my car, however, it seemed like not a lot of effort was put forth to ensure they could clean it as much as possible. I was shown a picture of a filter that had appeared to be eaten by rodents, they didn’t replace or offer to replace it. I obviously would have paid to have it replaced had they shown me the actual filter and not the picture with debris covering the damaged portion. I went and purchased a filter and put it in myself. I was told a nail was in one of my tires but that it did not puncture the tire and the nail was taken out. I got home and had a completely flat tire. I was on the freeway and that could have been extremely dangerous, not only for myself but for others as well. There were screws missing from parts of my engine and a hose was not put back correctly. When we called the manager said that the nail had not been taken out and that it was documented tjat the nail had not been removed. That may be the case in the documentation but if that is true then someone gave me false information because I was told the nail had been taken out but had not punctured my tire. When I took a look at my paperwork the notes said the puncture was unrepairable. That was not verbally relayed to me. If that was the case then how was a tire repair kit able to fix my tire then? Very disappointing. This is the second time I have had severe issues. My family has bought three cars from this dealership and I am very saddened by my latest experience. We will not be coming back and we will no longer be referring family or friends to Toyota of Puyallup.

I made an appointment for tires and gave them the info on my car. I was told the tires were in stock and reserved for me. On the day of my appointment I was there at 8:45am. I was told it would be about an hour and a half. 2 hours later the service associate called me out and told me “bad news”. The tires weren’t in stock. Also the tires they quoted me were the wrong price and she asked me if I wanted to upgrade to the correct tires and reschedule. I said No. I would not be back to Toyota if Puyallup. 2 hr wait! You all should have offered to upgrade me for free at least! I gave them the correct info on my car. I’ve bought 2 cars from you and had lots of service done by you. No apologies, just a lame oh sorry.

Kennedy was an absolute pleasure to deal with. She was very influential and answered all of my questions.