Please STOP adjusting the entire driver seat when car being dropped off for service. Adjusting the seat to accommodate a tall service person is fine, but not the height of seat, nor the seat back being found nearly half down.
10/23/2024
Ivy J. VERIFIED CUSTOMER
Izabella was amazing! Excellent customer service! Knows how to explain things to customers and went above and beyond to learn of a service recommendations to be able to explain it to me.
10/23/2024
Ahmad Sana. VERIFIED CUSTOMER
Everything is great
10/23/2024
Lacey N. VERIFIED CUSTOMER
Andrea was wonderful. Even though the wait time was going to be a very long time, she set me up with a loaner car for the day and that was so helpful. The “noises” I was hearing with my car are all gone now with a new set of brakes. Thanks to the entire team.
10/23/2024
Jeremie M. VERIFIED CUSTOMER
I loved how smooth the process was in regards to my oil change appointment. This was my first time ever here at the Puyallup location and by far the fastest service ever! I love it. The staff are incredibly thorough and when I had questions regarding possible winter tires; Multiple staff members were there to help me compare and contrast prices. I will definitely be coming back for future services with this particular location. Thank you! Everyone was super!
10/23/2024
Nick J. VERIFIED CUSTOMER
Representative wasn’t aware of a brand new Toyota battery warranty total timeline. Multiple mentions of 3 years. The technician even mentioned 7 years. The physical brand new Toyota battery even has 84 month warranty labeled on the unit! Had to check the battery once home.
Took longer than 1.5 hours for diagnostic and had to inquire on status.
Missing documents and information and had to call once I returned home and print from home. Not impressed.
10/23/2024
Delinah M. VERIFIED CUSTOMER
Elisabeth answered all of questions very clearly.
10/23/2024
Michael K. VERIFIED CUSTOMER
I’ve gone to Puyallup Toyota for years and will continue to do so because I have always been happy with the quality of service and friendly attitude of all who work there.
10/23/2024
Aliitasi A. VERIFIED CUSTOMER
She’s always very helpful and nice.
10/23/2024
Klaire A. VERIFIED CUSTOMER
I have seen her there quite a few times now and is for real so nice. Please make sure she enjoys the holidays and knows she is doing a wonderful job :)
10/22/2024
Vicki P. VERIFIED CUSTOMER
Service was great but got in car while driving home and noticed that the speedometer was in kilometers instead of mph.
10/22/2024
Richard E. VERIFIED CUSTOMER
Toyota of Puyallup is the best dealership I’ve ever been involved with. From buying a vehicle to having it serviced they are the best in the country. Rich, Lori and Nick have always treated me right and I appreciate that so much. Heck, I don’t even have to try to be a good customer, they make it so easy. I sincerely love Toyota of Puyallup. The service department is amazing .
10/22/2024
Nicole G. VERIFIED CUSTOMER
Jessica is awesome! 5 star! Give her a raise! Seriously! Ull probably lose her otherwise!
10/22/2024
Dallas H. VERIFIED CUSTOMER
After my vehicle was done with the Toyota Care service (less than 10,000 miles), the service rep told me oh by the way, we noticed your cabin air filter could be replaced and my vehicle was already in the parking lot ready to be picked up. I was surprised that I was notified so late and not told about this during the actual service time. I left not knowing if the cabin air filter really needed to be replaced…
10/21/2024
Suzanne K. VERIFIED CUSTOMER
Chance and Jacobb both serveiced my vehicle s. They explained everything very well. They were friendly and helpful. I definitely will return. Deb did a great job of scheduling my appointment.
10/21/2024
Ryan M. VERIFIED CUSTOMER
Hopefully it was just an off day for the service advisor. I did not feel valued at all. I did not know my Toyota Care oil changes with the purchase of the vehicle ended after 26,000 miles. I was 37 miles over and the service advisor said they could do nothing about it. She would not even let me speak to a manager. The computer seemed to not be working and she seemed flustered and more interested in trying to make it work than listen to me. When I told her about then having to use the Enterprise Fleet for payment she just kept saying you will neee to pay and then the amount. When I pulled it up on the phone she said she had no idea and followed the directions to fax it in. I am appalled that I did not get any sympathy for being such a little over the mileage and at least some discount or at the very least checking with the manager. I also did not get my car wash coupons as it said I recieved on the paperwork.
10/21/2024
James H. VERIFIED CUSTOMER
Great team. Was in and out pretty fast.
10/20/2024
Kim M. VERIFIED CUSTOMER
When quoted price to have both front & back brakes replaced, wasn’t told of additional cost to have brake fluid changed. Also was told would take 2-3 hrs when quoted, so I opted to wait. When I checked in, was told it would be 2 hrs per front and back brakes.
In the last year, the friendly “feel” of this dealership has changed. Now it’s all about up selling. In the spring I was in for oil change and they tried to up sell me a oil change program. Then they tried to up sell wipers.
Please bring back the trustable feel it use to be here.
10/20/2024
Darren D. VERIFIED CUSTOMER
Nicholas was polite and informed me how long the service on my truck would be. I was pleasantly surprised that my wait time was less than I anticipated!
10/20/2024
Christopher L. VERIFIED CUSTOMER
Great Job, quick, easy, and thorough. As expected.