Toyota of Puyallup Auto Repair Service

Fast & well done!

I have been coming to Toyota of Puyallup for years. I was very impressed with Elisabeths professionalism and customer service skills I also want to thank my technician for a great job.

I got my oil changed on a Wednesday. Driving the vehicle home on Thursday I got a warning that said to contact the dealership. I took the only available appointment on Friday and was told the team on Wednesday left the oil cap off and that they’d need my car over the weekend. I had to take pto for the unexpected trips to the dealership. Also, I do a lot of driving and was given a car with much worse gas mileage for the weekend. It was also a big inconvenience that we could not take our dog with us anywhere during the weekend causing us to change plans. When all was said and done the note on the receipt is dodgy on accepting responsibility and when asking the receptionist if we could get that made more clear I was just told I could call in the next few weeks if there are problems but I’d feel a lot better in the long run if the verbiage was more clear on Toyota accepting responsibility for leaving the cap off instead of it saying that “the found the cap was missing”. Additionally I was given no form of compensation for the inconvenience. Jess was polite, it’s difficult to deliver bad news and she did a good job. Overall though I’m disappointed in the lack of compensation and I’m worried about potential long term impacts this could have on my vehicle and hope that this doesn’t cause me more headaches down the road

Excellent service

Chance is knowledgeable and professional. He took good care of my issues and service. I’m bringing it in tomorrow for firmware updates.

Just over great job

Great people

Scheduled an early appointment the lady on the phone said it should be about an hour for a buyers inspection. Took 30 minutes to check in 45 minutes to check out and when I waited for the car for another 20 minutes and never showed up went back in manager got my key And I left I was over there four hours could not hardly read the writing never got a checklist, but they checked. I had to ask for it took another 20 minutes over the scheduling stop booking. I won’t be back.

awesome !!! would recommend for any toyota services if Jessica Tulloh is there to assis.

Exceptional service

Very helpful

Joseph deserves a raise.. He was professional and personal. He sparked joy in my soul. Rental car was zippy like me. Lol ty NO PRIUS he said, oops I almost gave you a prius..roflmaocgu..I told him it would ruin my VIBE.. I live Fugate Ford in Enumclaw for refering me. Because your staff ROCKS.. I LOVE MY PUDDLE JUMPER FOUR RUNNER. Keep sparking Joy in souls! Thank you for different class service.

Izabella was great. She was very nice, very informative, and great to work with.

The quote I was given was Les than the amount at the time of appointment, for brake (front) replaced, and I added realignment which was also more expensive than expected

Service person Elizabeth was courteous and helpful. She got my car serviced in and out in record time. Thanks for her efficient service. Give her my thanks. Ken

The estimated time was 2hrs off from the time that was quoted. Joseph did take care of me by taking off my oil change for the inconvenience and apologized. I had 4 new tires put on plus oil change. Thank you

I have had all my service done on time on my 2018 Toyota 4Runner TRD Off Road with oil changes every 5,000 miles and it shows, by running like a new car at 140,000 miles. Good Job Toyota Team! ????????

Thank you for being polite and explaining to the customer the services you provided.

I made an appointment several months ago for this oil change and it took almost 3 hours. That’s ridiculous.

Elizabeth was very very good at maintaining professionalism as two other Toyota employees were in a heated exchange. Her coolness is appreciable as the level of intensity from one of those employees was not professional. There were other customers that noticed it also. Thank You for greeting me, explaining the service and history as well as future services. You are by far great at customer service skills. I appreciate you Elizabeth.