Elisabeth was incredibly considerate, kind and helpful.
9/30/2024
Toyia W. VERIFIED CUSTOMER
Very good service
9/30/2024
Charles A. VERIFIED CUSTOMER
I witnessed the person who took my truck into the bay screwing around slamming on the gas and breaks. I also now have a small scratch down to the metal on the bottom of the driver side back door that wasn’t there before the service and is still a brand new truck. I’m disappointed because up to this point I have always been happy with my service
9/29/2024
Ping X. VERIFIED CUSTOMER
???????????????
9/29/2024
Jose G. VERIFIED CUSTOMER
Good
9/29/2024
Teri K. VERIFIED CUSTOMER
I have to say that Brett was an awesome service representative!! He welcomed me in this morning with a warm smile as soon as I came. He was eager to help me and truly showed that he lived his job! Very energetic and compassionate about servicing my vehicle to my liking!! He checked on me while I was awaiting my vehicle, and kept me updated. This is the 1ST TIME EVER that I APPRECIATED the service that I received here at Toyota of Puyallup! This literally was going to be the last time I came here, however, Brett did such a GREAT & Awesome job that I changed my mind!! You all need to CONGRATULATE this GUY!! These are the kind of employees you need at this time. Your service department has been going downhill from right before Covid!!
9/29/2024
Calvin E. VERIFIED CUSTOMER
Jessica was tremendously professional and supportive for this service visit.
9/29/2024
Dudley Y. VERIFIED CUSTOMER
All work done as promised.
9/29/2024
Zoe L. VERIFIED CUSTOMER
Good
9/29/2024
Steven C. VERIFIED CUSTOMER
Thank you!!!
9/28/2024
Onecima I. VERIFIED CUSTOMER
Andrea was very kind and I liked the way she answered alll my questions and something I liked that she never refused to speak Spanish, Andrea you are the best keep using your languages.
9/28/2024
Donald B. VERIFIED CUSTOMER
Enjoyed my visit. The customer service was outstanding. Wish you had more snacks. It was lunch time and I was hungry. See you in 10,000 miles.
9/28/2024
Nicholas M. VERIFIED CUSTOMER
Great customer service!
9/28/2024
Timothy H. VERIFIED CUSTOMER
Kennedy was great. Friendly, efficient, and got me out of there faster than I expected. I appreciate her great customer service and friendly attitude.
9/28/2024
Zohndra H. VERIFIED CUSTOMER
I just really feel like I wasn’t helped kind of just put a Band-Aid on the situation and let me leave. Didn’t tell me my next steps.
9/28/2024
Sunshine P. VERIFIED CUSTOMER
Rebecca is communicative, friendly and knowledgeable! My car was done on time with all work performed flawlessly
9/28/2024
Randall W. VERIFIED CUSTOMER
Bret was very helpful and kept me updated through the process.
9/28/2024
Robert D. VERIFIED CUSTOMER
I am always happy with the service I get at Toyota of Puyallup.
9/28/2024
Carla L. VERIFIED CUSTOMER
I took my 4 runner 2 times prior to this date to get it to stop from shaking when I drove ag high speeds. At no time was told that it was because of my brakes, until this time around. I feel that they couldn’t resolve the shaking issue and they attempted to insist it was the breaks. Yet no one told me that the prior time when I took it in for shaking. They informed me I would not be able to leave without signing liability of Toyota puyallup for taking my vehicle without the breaks being done. I signed the liability. And my vehicle after replacing my breaks, still shakes dramatically after the service. I need this to be fixed. I purchased new tires in December of 2023, and did an alignment. Please call me. ****-****-xxxx I would like to speak to a manager.