Our RAV 4 was brought out ready but we were not notified that it was ready. After about 20 minutes we asked about it and the transaction was completed. We felt we should have been notified sooner.
9/26/2024
Mary P. VERIFIED CUSTOMER
I was very pleased with the service received from Chance, however the cost of the part for my car is a prime example of greed!!!
9/26/2024
Edwin S. VERIFIED CUSTOMER
Good job
9/26/2024
Tracy B. VERIFIED CUSTOMER
Great customer service!
9/26/2024
Karin H. VERIFIED CUSTOMER
Only thing wrong was the price, buy that is out if my control. EVERYTHING has gone up
9/26/2024
Sarah C. VERIFIED CUSTOMER
Nic is always very courteous and friendly.
9/26/2024
Sue V. VERIFIED CUSTOMER
It was great
9/26/2024
Michael B. VERIFIED CUSTOMER
Elisabeth was great. Had a warm welcome and purchased the 5 package deal because of her. She’s a keeper
9/26/2024
Charles W. VERIFIED CUSTOMER
Should have taken the coupon. Service was provided. Also no car wash was mentioned at time of service. Poor service.
9/25/2024
Julia C. VERIFIED CUSTOMER
A mistake was made on my bill.
9/25/2024
Ali H. VERIFIED CUSTOMER
I trust the service on my vehicle. In fact, I drive past 2 other Toyota service departments to come to Puyallup. My last service, as I pulled in I was advised the service might take a little longer as the mechanics/technicians were a little behind. Knowing this helped me plan. Nice to know, pleasantly delivered.
Waiting area: looking forward to a good
machine made expresso. Machine was broken. Humm, staff drinking coffee…Sitting in the waiting area was so uncomfortably cold, I put my light jacket on as did my husband. I later got a blanket from the car as it was so cold. Bidenomics? Poor planning? Emergency coffee maker not available? Coffee run randomly by employee? Yes this is a small issue but it is considered full “service”. As I mentioned earlier, advised of a 30 potential of a 30 minute delay was told to me while I was driving in. The employee was professional and apologized. That’s service.
Thx
9/25/2024
Ernestine S. VERIFIED CUSTOMER
I was not kept up to date as to what was going on I waited 5 hours! When it appeared people were going home and went over to the service desk area asked Joseph who was sitting there if he was the night shift and then and only then he asked me what my name was and claimed that within the last 5-10 minutes here just received these two or three orders the shop Personnel went home the representatives all went home my wife and I and Joseph were there I have no idea how long would it been if I hadn't have gone over and asked not happy not happy at all.
9/25/2024
Kenneth S. VERIFIED CUSTOMER
€£¥~
9/25/2024
Maude K. VERIFIED CUSTOMER
My appreciation to Benjamin for all his assistance on a Saturday while I was stranded in the middle of a dog show.
9/25/2024
Deborah M. VERIFIED CUSTOMER
They did not bend at all about covering a shock rear leak. I have 36000 miles on car. I am a repeat customer but will not be going forward. Lexus is so much easier to work with.
9/25/2024
Belen C. VERIFIED CUSTOMER
It went fast. That was great!
9/24/2024
Michael W. VERIFIED CUSTOMER
I've been a customer of yours since 1971, I'm happy with all the cars, service,and my Tundra. Not about to change after over 50yrs. Today was just what I have come to expect from Toyota of Puyallup. I'll be back for sure.
9/24/2024
Michael A. VERIFIED CUSTOMER
Kennedy was great !
9/24/2024
Cheryl B. VERIFIED CUSTOMER
Everyone from first phone call to.pickup was friendly and professional.