Toyota of Puyallup Auto Repair Service

Everything must be fine. Had a bumper done because of a recall. Thanks.

Good job

I will complete the survey and give Bret a high score. He was awesome.

Thank you for the excellent service experience!

An improvement would be to call me when the car is completed as promised at the beginning of the appointment. Also, include a list of things the service tech checked and the state of it as you include in your routine maintenance paperwork with the receipt.

They were very kind and explained in detail what they did and what needed to be tended to in the near future!

Worst experience I’ve had here. When I walked in and to the desk, neither agent acknowledged my presence…no eye contact, no greeting, no we’ll be right with you. It was approximately 5 minutes before one of them acknowledged my presence. Then I was sent to the front desk for check in. Another agent with no eye contact and minimal words; even a bit snarky when I made a comment on how busy is appeared. Another employee sitting nearby texting on his phone. I felt like I was a bother. I ended up being there 1 hour 40 minutes for what is usually a 45 minute appointment. We used to get several texts to let us know of the status of our vehicle being worked on. Nothing. To add to all this, no car wash, no vacuum anymore and no Brown Bear car wash coupon as stated was given on my paperwork. Very disappointed to the point of I will not be returning for service or new car buying. Oh, and air conditioning blowing overhead in the lobby where I was sitting (on a chilly day.) I had to go outside and stand as it was warmer outside. It feels like puyallup Toyota has given up on customer service. Auburn Toyota is so much better. The entire experience there beats Puyallup by leaps and bounds. Sorry for the poor review but I feel honesty is due here.

After they completed the warranty scheduled maintenance the vehicle fasten seatbelt light would not turn off. They did not have anyone immediately available to find out why so I have to bring it back, which is scheduled for this coming Tuesday.

Each interaction I had was pleasant. All staff were extremely kind and the service was hotel-like. Thank you

Kennedy was very pleasant and personable and it didn't take as long as she thought it would so that was great also!

She was very professional. Kept me up-to-date on the status of my vehicle. She was wonderful.

Yes we were pleased thankyou. ????????

Your tech greased up my headliner, scratched my door panel, scratched my seat panel, by the area where you move the seat. Not even an actual real apology by Rich, just get this lady out of here. Took my car days later to the detail person, looks like they spent about 20 min on my car, left in lot with the door and windows locked up and just sat all day. I have the app, so I know. Pick me he car up and the only thing that looks to be done, is the grease is gone. Seat stick scratched and the door still has the marks, and the door rail.

Andrea was great. Quick service and answered all my questions. She helped me reset the instrument panel to the way I like it Your service department did an awesome job. Quick efficient and ahead of projected time. Thank you.

Rich impressed me with his honesty and his sincere desire to protect the integrity of the dealership. I appreciated his idea of using my truck to better train his technicians. Rich knows how to move forward and solve problems. The Puyallup Toyota Dealership is lucky to have him on their Staff. Kathy S

He was very polite and informative. I appreciate that thank you.

Keep up the good work

Andrea was excellent. Always have a good attitude every time I come in. The reason for my dissatisfaction was the price. The last oil change I had cost $110. Today I paid $142. Just for an oil change. I had been a customer at Puyallup Toyota for over 20 years and bought about 4 vehicles there. I believe this will be the last time Im coming there.

Very good service

My passangers Mirror was broken on the Vi noticed. It. I don't know about 3 months after I had the car and it wasn't covered under the car just before. We went on a 3 month vacation, so we weren't driving it.