Great guy. And very helpful! Thanks for the great service!
9/12/2024
Evan D. VERIFIED CUSTOMER
Nothing at this time.
9/12/2024
Deborah L. VERIFIED CUSTOMER
Been a long time customer of Toyota of Tacoma. Excellent customer service provided by Laurie Dally for years. This trip Nic was a top notch individual providing everything we needed and asked for. We will be back.
9/11/2024
Guy R. VERIFIED CUSTOMER
Andrea did a good job and recorded my concern accurately. My direct question was "Why am I hearing a grinding from the passenger side front wheel when I go over speed bump?" It seems we did not get a direct answer from the mechanic stating or suggesting why the grating noise is happening. One could deduce from the recommended work that something was out of alignment. But that seems incomplete -- the alignment could be restored and there could still be grinding. This is taking multiple appointments to resolve, which is time- consuming and thus slightly annoying. Seems like the Master Mechanic analysis could have been scheduled simultaneously or in conjunction with the initial appointment. That is not meant to take away from the staff's wonderful professional demeanor, which is much appreciated. The breakout of costs in the "Found Issues" was confusing -- I would appreciate a 2-column approach showing part costs in one column and labor in the other. In my case, the amount to replace 2 tires was wrong by $600+. In sum, there seems to be a lack of experience and teamwork which results in not "getting it right the first time".
9/11/2024
Jennifer W. VERIFIED CUSTOMER
Ben did a great job assisting me on what looked like a crazy day in the service dept..He gave me his email & card so once my work schedule is figured out I can get in touch with him to schedule my brakes getting done. Thank you for a wonderful store with excellent service.
9/11/2024
Korina L. VERIFIED CUSTOMER
Excellent
9/11/2024
Kathleen T. VERIFIED CUSTOMER
Kennedy was super helpful and kind.
9/11/2024
Warren H. VERIFIED CUSTOMER
Elisabeth was very articulate and knowledgeable about the services that were performed. She is the epitome of what customer should be.
9/11/2024
Alixis Chantel. VERIFIED CUSTOMER
Kennedy was awesome & truly made our experience smooth. We received bad news earlier that morning & Kennedy made our day a little better with how kind she was. Thank you Kennedy!
9/11/2024
Terrance B. VERIFIED CUSTOMER
Their honesty with what was wrong and they fixed the problem.
9/11/2024
Molly A. VERIFIED CUSTOMER
Yes, Kennedy was knowledgeable and helpful. She answered my questions and kept me informed throughout my service
9/11/2024
Nettie Rae. VERIFIED CUSTOMER
Jessica was a joy to do business with. She was personable, responsive, and informative. She had a positive and upbeat spirit and handled all requests with grace and patience.
9/11/2024
Jessica D. VERIFIED CUSTOMER
Andrea was kind, professional, and helpful. She made sure to inform me of all the available offers, and she did so in a way that was courteous. She provided prompt and attentive service. I had a very pleasant experience today with her assistance.
9/11/2024
Levis K. VERIFIED CUSTOMER
Everyone was helpful and communicated what the service would look like.
9/10/2024
Richard C. VERIFIED CUSTOMER
Nick is the best, always gives over the top customer service!
9/9/2024
Marvin C. VERIFIED CUSTOMER
Fantastic service and timing
9/8/2024
Daven L. VERIFIED CUSTOMER
Very helpful.
9/8/2024
Gil C. VERIFIED CUSTOMER
She explains everything to me what the technician will do to my car. And anything they found after inspection.
9/8/2024
Randall K. VERIFIED CUSTOMER
I understand the challenges of new employees and the demands put on them.That being said,my visit this time was a bit arduous,but, in the end was satisfied with the end result. After a senior employee took over.my faith in Toyota of Puyallup is restored and I will continue to rely on your expertise in the future.
9/8/2024
Joyce C. VERIFIED CUSTOMER
Great service! In enjoyed the snacks, and the little room for children to play. Thank you !