She was very kind and understanding and communicated well.
9/8/2024
John C. VERIFIED CUSTOMER
Ms. Carranza was pleasant and professional overseeing the service on my vehicle. Down through the years, I have appreciated seeing the same service technicians in the service department, but I realize that even the most familiar of them are probably retiring. I hope Ms. Carranza will become one of the new faces that will continue for years to come.
9/8/2024
Yury N. VERIFIED CUSTOMER
Bred provided excellent service!
9/8/2024
William S. VERIFIED CUSTOMER
Jess is very kind and helpful. She made it better even though I had no business bringing my brand new truck in for repairs
9/8/2024
Scott B. VERIFIED CUSTOMER
Chance was extremely helpful, informative and professional. He seems to like his job and he does it very well. He would exemplifies what customer service should be.
9/8/2024
Lauren S. VERIFIED CUSTOMER
When I picked up my car, I was assured that everything on the paperwork was done; however, I checked all of my tire pressure and those were not filled up to 35 like the paperwork stated. Now I’m unsure what was actually done to my car and if the oil was actually changed.
9/8/2024
Travis R. VERIFIED CUSTOMER
Nick took care of my truck right away and got what I needed fixed and back on the road again. Repair was done faster than expected. It was for something that I had to come back for after a decent oil change though but all is well
9/7/2024
Joel C. VERIFIED CUSTOMER
Quick and friendly service.
9/7/2024
Heather B. VERIFIED CUSTOMER
Always goes above and beyond for my satisfaction.
9/7/2024
Jill G. VERIFIED CUSTOMER
She was wonderful
9/7/2024
Kimberly G. VERIFIED CUSTOMER
Jessica provided excellent customer service, she went over and above the call of duty and returned to light bulb that wasn’t working. She gets 5+ stars for great customer service.
What I don’t understand is why it cost me $268.00 to replace the drivers side light bulb in my 2019 Toyota 4Runner that I bought from Toyota of Puyallup and I have only had it serviced there for almost five years.
When I brought it in, it shouldn’t have cost me $175.00 to run diagnostics to put a new bulb in. I should get a refund. The cost should have only been $86.00 for parts and labor.
9/7/2024
David R. VERIFIED CUSTOMER
Andrea did a great job. Courteous and very professional.
9/7/2024
Kathleen J. VERIFIED CUSTOMER
very professional and very helpful. Thanks, Ben.
9/7/2024
Laurie D. VERIFIED CUSTOMER
Service and Laurie was great. Rich also came out to talk with us. Both show the best customer service and care for our personal needs. Love all the nice people at Toyota of Puyallup.
9/7/2024
Layne V. VERIFIED CUSTOMER
Fast, friendly and efficient
9/7/2024
Rai C. VERIFIED CUSTOMER
To change air cleaners in cab and outside of cab way too expensive it does not take that long to do not car washing there not vacuuming there one stop shopping is gone away. That’s not what you guaranteed me when I bought the car there I asked you guys several times and you told me washing cars and vacuum would never stop. I was looking at buying another car but I think I’ll be looking someplace else to say to say that
9/7/2024
Terry M. VERIFIED CUSTOMER
Knowledgeable, informative, friendly, professional in every way. Very pleased.
9/7/2024
Edgar M. VERIFIED CUSTOMER
Great service thank you
9/7/2024
John D. VERIFIED CUSTOMER
She was friendly, professional, and pleasant. Knew what I was there for, got me checked in, gave an extremely accurate estimate on when work would be done, and went over results thoroughly. Retain and promote ????
9/7/2024
Athena G. VERIFIED CUSTOMER
Benejamen answered all my questions very thoroughly and was very patient.