My service provider was top notch. Explained everything very well and there were no surprises. I love this dealership and especially Elizabeth and her expertise. A+++ all the way.
2/20/2025
Esther M. VERIFIED CUSTOMER
Becca Stafford was friendly, professional, responsive, and informative.
2/20/2025
Karen P. VERIFIED CUSTOMER
Jessica was very friendly and made my experience today very pleasant.
2/20/2025
Hal W. VERIFIED CUSTOMER
I’m completely satisfied with the way Toyota of Puyallup is managed. Good management keeps the customers and staff happy.
2/20/2025
Meliame L. VERIFIED CUSTOMER
She was awesome, detailed, organized and friendly. Thank you Andrea.
2/20/2025
Carlos R. VERIFIED CUSTOMER
There was a delay with my vehicle and there was zero consideration for the time that it was delayed, I initiated called explaining that the rotor need work but was unsure if it needed to be replaced. On Saturday I was told that it did and they where ordering the part. What was failed to be explained was that the parts ordered would break causing further delay.
2/20/2025
James I. VERIFIED CUSTOMER
Felt loved
2/20/2025
Randi H. VERIFIED CUSTOMER
From our first encounter with Jessica to our pick up in the afternoon our experience with Toyota of Puyallup was great!
Thank you.
2/20/2025
Fred P. VERIFIED CUSTOMER
Totally surprised that the service was done so quickly, first time the estimated time was beaten.good job!!
2/20/2025
Chris W. VERIFIED CUSTOMER
Friendly staff and great service.
2/20/2025
Scott C. VERIFIED CUSTOMER
From the time I was notified my vehicle was ready to th time I was actually able to drive away was over 30 minutes. You need to get your front office to start working more efficiently.
2/20/2025
Gabe R. VERIFIED CUSTOMER
I have called and asked to speak to a manager twice, have had to leave info as they were unavailable at the time and have not heard back yet.
2/20/2025
Eugene G. VERIFIED CUSTOMER
Always a pleasure to get my 4Runner serviced at Toyota of Puyallup as the service team does a top notch job!!
2/19/2025
John K. VERIFIED CUSTOMER
Great job!
2/19/2025
William S. VERIFIED CUSTOMER
The work that was accomplished was perfect
2/19/2025
Anthony B. VERIFIED CUSTOMER
Jessica was friendly and very easy to talk too. All in all, a enjoyable experience.
2/19/2025
Kelly W. VERIFIED CUSTOMER
Nick was awesome! Excellent customer service!
2/19/2025
David W. VERIFIED CUSTOMER
Wish my battery lasted longer on my bz4x
2/19/2025
Merlin M. VERIFIED CUSTOMER
Love Puyallup Toyota and the service department, but getting an appointment has become a real challenge.
2/19/2025
Matthew M. VERIFIED CUSTOMER
Brought my car that I bought brand new from you guys one month ago in because the wireless charger is only charging my phone for 30 seconds then it stops charging. Rebecca told me the technician tested a phone on it and it stopped charging but then starts charging again and “I’m all set.” As soon as I left my phone is only charging for 30 seconds then stopping. After bringing this to Rebecca’s attention via email she now says I just have to come in again so the technician can see the issue with my phone specifically. Why wasn’t that done today in the first place? I asked Rebecca if any repairs or were made or parts replaced and she said no. So to address my issue she literally did nothing, didn’t test my phone, didn’t repair or replace anything. I’m curious, what phone did the technician test? Is it the same as mine? And now I have to come in again like it’s no big deal to waste my time. What kind of service is this? Absolutely nothing was done to address my issue.