The service team is very friendly. My appointment was supposed to take two hours and it took 3 1/2 instead.
8/22/2024
Sarrah W. VERIFIED CUSTOMER
If you do “Bravos” or something similar to that Jess in the service department deserves one.
I came in in a great mood to drop my car off but it changed quickly when I got some bad news (personal, nothing to do with TOP). She realized something was off and showed me compassion.
She got my loaner car keys and met me outside where I am started to cry from the news, she offered me and hug and let me vent to her about my Totaled 2015 Tacoma I had just learned was up at auction today.
That truck was my baby, she understood that and showed empathy to my situation. Being in an accident isn’t fun, regardless if I got a new 2025 corolla hatchback out of it - that’s not my truck and wasn’t my idea outcome EVER. THANK YOU JESS, I needed that today.
I appreciate you and hope you get the praise you deserve!!
8/22/2024
Robert H. VERIFIED CUSTOMER
I appreciate the way I was treated by everyone in the service department.
8/22/2024
Ashley R. VERIFIED CUSTOMER
When I initially called to make an appointment I had told them I needed the spring part for my gas lid since it was missing. Today I did not realize until I got there that I was there for a diagnostic appointment not a repair appointment. I already knew what was wrong with my car and told the person who scheduled my appt. It was also confirmed at the beginning of my appt and then at the end they were like you were right about what was missing. I initially was going to be charged $175 for something I already diagnosed. Luckily the payment was cut in half, however I do not think I should have been charged anything or that I was offered the choice to have them order it and come back when it arrived. I wish the scheduler would have had Toyota check for the part and order if needed and then have me come in for repair that I am more than happy to pay for.
8/22/2024
Frank Y. VERIFIED CUSTOMER
I bought a brand new Toyota. Vinza. The passenger mirror was broken. I brought it in and you guys charge me for the mirror I do not understand it's a brand new car.
It should have had a warranty. Is this what I have to look forward to?
8/22/2024
Linda F. VERIFIED CUSTOMER
Your welcome… Puyallup has always done a wonderful job..
8/22/2024
Dan W. VERIFIED CUSTOMER
Andrea was super nice and explained everything very well. She’s great!
8/22/2024
Lynn B. VERIFIED CUSTOMER
My only complaint would that you eliminated the car wash at you facility. It was very nice to get it all done at once.
8/22/2024
Rachel K. VERIFIED CUSTOMER
Thank you
8/22/2024
Larry C. VERIFIED CUSTOMER
Great service, nice people!
8/21/2024
Kristina M. VERIFIED CUSTOMER
I bought the 5 service plan but after I signed the paper noticed the paper said it was for the 3 service plan. I sure hope it was fixed.
8/21/2024
Sandra D. VERIFIED CUSTOMER
I have had to bring in my vehicle three times for various reasons, fortunately for me, Nicolas has been the rep that’s has helped me each time. He seems very knowledgeable and always kept me updated. Highly appreciated.
8/21/2024
Steve R. VERIFIED CUSTOMER
Kennedy Golden was very polite and professional. She explained what was going to be done to my vehicle and provided the cost of the service beforehand.
8/21/2024
Vincent T. VERIFIED CUSTOMER
Kennedy provided excellent service as she was able to quickly get my vehicle into the service queue when I showed up a day earlier than scheduled. She communicated clearly that the wait could be up to 2 hours and managed expectations well.
Vince