Toyota of Puyallup Auto Repair Service

The old sticker was left on my seat. The results of my service weren’t fully explained. I could tell there is a change in your operation since my last service.

Always great service

So far everything looks good and the car is braking better.

See you next oil change. Puyallup Toyota is the best! I am on Tacoma number two from here. My 2001 was bought here after my work buddies referred me. Traded it back to Puyallup for my 2017..... Maybe a Tundra next...if my 2017 doesn't outlive me!

Elisabeth was fantastic. Professional, personable, and trustworthy. She explained everything beforehand so I knew what to expect and represented your company well!

Chance was courteous & informative, answering my questions to my understanding. That sums it up. Thanks Chance. Tony the shuttle driver was friendly and we had a nice chat on my drop off & again on my pick up. Called me when he was on his way, allowing me to be ready when he arrived. Thanks Tony I’m not sure how this next thing happened, but all my pre-set radio buttons were erased. Not a big though & not complaining, just saying. JC.

Left spots of oil on my car, fluids that were “topped off and full” are low

Jessica Tulloh did an excellent job of taking care of getting my truck serviced and then checking me out as soon as possible. She was very professional and I hope I will be able to work with her again when I return in 6 months for service.????

Chance and Andrea are wonderful service advisors. The issue I experienced was with the technician team. I had an oil change on 6/8/2024. I drive my vehicle a lot of miles so maintenance is needed more frequently. I have never had an issue in the previous visits to the Toyota of Puyallup dealer, so I continue to visit them. However, upon returning home and in the following weeks after my visit and oil change on 6/8/2024 I noticed a small leak of oil on my garage floor. Liam Carkeek was the technician who allegedly performed the service. I was very displeased with this visit as I felt that it was rushed and I was treated like an inconvenience. Review of my multi point inspection sheet shows multiple inconsistencies and things that were either skipped over or just not checked. I know this because I always compare my inspection sheets from the previous inspection and keep them for maintenance records. I showed up before my scheduled appointment time and waited patiently.I understand it is a busy environment but why is my vehicle maintenance being rushed when I’m in-trusting Toyota with my vehicle and maintenance at the promised time. I transport my children in my vehicle and I expect a reputable maintenance service as Toyota presents when I in-trust them with my vehicle. However I did not receive that on 6/8/2024. Upon visiting again for more routine maintenance on 8/17, after running completely out of oil almost causing engine damage. I was informed the leak was cause of the “oil drain plug not being tightened all the way “ this would be a direct error of Mr.Carkeek when performing the maintenance work on 6/8/2024. Please address this issue with the involved parties and the inconsistencies, as well as complete lack of service requirements and care for the customers Toyota serves. This is completely unacceptable and could have caused further issues with the vehicle at customers expense due to TOYOTA Technician's blatant disregard. Thank you.

Along with the 5000 mile service, I arrived with a tire low on air pressure. When the service was complete, I was told that they couldn’t patch the tire because they didn’t have the correct tool and they were also unable to rotate the spare tire because they were unable to locate the tool to lower the spare from under the vehicle. I was told to go to a Discount Tire right away to get it patched. I did that, where I waited for two hours to get service. When Discount Tire removed the wheel, there was no puncture. It turns out, Toyota of Puyallup swapped the flat and the spare and did not reset the TPWS to indicate tire pressures correctly. Needless to say, I didn’t wait longer for Discount to patch the flat tire because it wasn’t until I reset the TPWS when I was able to confirm its location on the vehicle.

Good job

I was welcomed in a very professional way and everything went well. Truly grateful.

I always appreciate how things go when I go to your facility!

$300 labor to fix back lifting on the Toyota RAV4, ridiculous

Company Ethics needs improvement.

Always great customer service!

Outstanding

I was very pleased with Nick's professional manner and information ne gave me

Everyone was exceptionally nice and professional. Thank you. A great experience!

Good people ????