Jessica was friendly and very easy to talk too. All in all, a enjoyable experience.
2/19/2025
Kelly W. VERIFIED CUSTOMER
Nick was awesome! Excellent customer service!
2/19/2025
David W. VERIFIED CUSTOMER
Wish my battery lasted longer on my bz4x
2/19/2025
Merlin M. VERIFIED CUSTOMER
Love Puyallup Toyota and the service department, but getting an appointment has become a real challenge.
2/19/2025
Matthew M. VERIFIED CUSTOMER
Brought my car that I bought brand new from you guys one month ago in because the wireless charger is only charging my phone for 30 seconds then it stops charging. Rebecca told me the technician tested a phone on it and it stopped charging but then starts charging again and “I’m all set.” As soon as I left my phone is only charging for 30 seconds then stopping. After bringing this to Rebecca’s attention via email she now says I just have to come in again so the technician can see the issue with my phone specifically. Why wasn’t that done today in the first place? I asked Rebecca if any repairs or were made or parts replaced and she said no. So to address my issue she literally did nothing, didn’t test my phone, didn’t repair or replace anything. I’m curious, what phone did the technician test? Is it the same as mine? And now I have to come in again like it’s no big deal to waste my time. What kind of service is this? Absolutely nothing was done to address my issue.
2/18/2025
Darin W. VERIFIED CUSTOMER
Elisabeth explained everything thoroughly and made the effort to come out to the waiting area regarding additional services! Definitely an asset for the service team !! Kudos Elisabeth!!
2/18/2025
Esther G. VERIFIED CUSTOMER
Bret was very good ???? and checked me in. When I payed another young man called my name and charged me and didn’t explain my coupon discount That Bret took from me. Can someone check for me and give me a call he seemed in a hurry he said to tap my card. I don’t know if I got my Discount that Toyota sent me My fee was over 1,000 Thank you Esther ****-****-xxxx
2/18/2025
Amy A. VERIFIED CUSTOMER
I was disappointed that an attempt was made to upsell me, especially considering how many times my car has been in for maintenance in the past 12 months. My car was in to replace a recalled part. During this process I was told (not asked) that my spark plugs & belt needed to be replaced. I expressed frustration that nothing had been said during any of my recent visits. I then inquired as to how poor of a condition they were in and was told, “ oh it’s just recommended based on your mileage.” I didn’t need to spend an extra $600 before tax - it was simply “ recommended” - which is not how it was originally presented to me. It is tactics like this that prevents myself & other female customers from having routine work done at dealerships. I will continue to only have repair work completed at the dealership when it is a recall or I have no other option. Overall a disappointing experience.
2/17/2025
Simon L. VERIFIED CUSTOMER
Good job thank u
2/16/2025
Linda S. VERIFIED CUSTOMER
Elisabeth was very helpful, professional and very friendly.
2/16/2025
Thomas M. VERIFIED CUSTOMER
My new vehicle was damaged and the seat smudged by the mechanic. The trim was ajar and I haven’t checked for everything as I am still upset and it seems the more I looked for problems the more I found. This wasn’t on Bret as he was apologetic and responsive. After the wonderful experience with sales and finance I had my opinion of Toyota of Puyallup plummet. My family had purchased seven new Toyotas from Lakewood and never had problems. I decided to check with Puyallup with this one even though I dislike the drive Now I can’t even look at or experience the same great satisfaction with my new vehicle without being angry with Toyota of Puyallup. Now I will have to drive there and back, get a loaner and there and back on my time off because of this careless and inattentive mechanic who shows no respect for customer vehicles. Basically, I went from living that vehicle to not wanting to look at it because this didn’t need to happen and the bitter aspect is I paid extra and took leave to have this experience.
2/16/2025
Russ B. VERIFIED CUSTOMER
All good thanks
2/16/2025
Gustavo F. VERIFIED CUSTOMER
Andrea has great customer service and very knowledgeable with the needs of my vehicle needs of services needs and my vehicle was fine in a timely manner
2/16/2025
Peter C. VERIFIED CUSTOMER
Using Text messages as a method of notify customers sitting in the waiting area of an identified issue instead of face-to-face contact is unacceptable to me.
2/15/2025
Thomas R. VERIFIED CUSTOMER
Very professional and considerate of my time. 10/10
2/15/2025
Erin S. VERIFIED CUSTOMER
We had an appointment to get a new battery. We went to the appointment and your service department did not have a battery for us. No I would not recommend your company.
2/15/2025
Markus G. VERIFIED CUSTOMER
Thanks
2/15/2025
Debora H. VERIFIED CUSTOMER
Andrea was pleasant. She was doing paperwork, but looked up gave me eye contact & took my info as to what I was there for. I signed my name & went & got a vanilla latte in the lobby.