Service was supposed to take a couple hours and took 4.
8/11/2024
William F. VERIFIED CUSTOMER
They told me how long it would take and they were right on!!job well done
8/11/2024
Kritesh K. VERIFIED CUSTOMER
Andrea was very friendly and professional, got me all checked in and taken care of really fast.
8/11/2024
David W. VERIFIED CUSTOMER
It's always a pleasure when I take my car in for service. It is completed in a timely manner and the coffee is really food. Always a nice experience.
8/11/2024
John D. VERIFIED CUSTOMER
One time only I got what I’m guessing was a new person working with you guys. I needed a Saturday appointment and he booked the Saturday after the next Saturday. Didn’t know that till that Friday, got upset and took my truck to a competitor. Got brakes from them and had a problem so big I had to have a supervisor from my company take me to work. Since then I have never taken my truck anywhere else, this dealership is just the best…
8/11/2024
Mark B. VERIFIED CUSTOMER
I appreciate Joseph for making sure our car was fixed under warranty and correctly
8/10/2024
James B. VERIFIED CUSTOMER
We have always been happy with your service in the past but I was surprised when our car was not washed like before and I had asked for water for back windshield wipers but not taken care of. Thank you for your good service in the past but the ball was dropped this time. Ilene Blessing
8/10/2024
Gary F. VERIFIED CUSTOMER
Everything went fine. Tony in the shuttle van was wonderful and so was Kennedy.
8/10/2024
Robert S. VERIFIED CUSTOMER
All good. Nice to visit the service department where everything is clean, organized, and the agent is not smoking at the window.
8/10/2024
Michael V. VERIFIED CUSTOMER
I needed tire repair. I called service twice and was told to just come in, that I didn’t need an appointment. When I came in the next day, I was told that I needed an appointment. So, I made an appointment for the next day, as there were no appointments for the same day. When I came in for the appointment, it took quite a while until your representative came out and told me they couldn’t find a leak. Turned out they were looking at the wrong tire. In total, I was there for 2 hours for a tire repair and was late for a medical appointment.
8/10/2024
Linda R. VERIFIED CUSTOMER
Thank you
8/10/2024
Rumina S. VERIFIED CUSTOMER
Andrea was professional and courteous in her performance of her job duties.
8/10/2024
Kameron K. VERIFIED CUSTOMER
Great job as always, friendly staff, always follows up and keeps me updated, quick and efficient. I never take my cars anywhere else.
8/10/2024
Harold P. VERIFIED CUSTOMER
Great service
8/10/2024
Reaca H. VERIFIED CUSTOMER
Everything was great, but we were given an estimate when we dropped it off and it was $150 more when we went to pay, thankfully Nic Galletti was able to fix the issue. We were also called about needing a coolant flush, but I had just taken my car in for a 90,000 mile checkup and it was marked as ok and nothing was said a month prior when that was done.
8/10/2024
Evelyn R. VERIFIED CUSTOMER
They are always very nice and efficient
8/10/2024
Nancy C. VERIFIED CUSTOMER
Nic was great to work with; fully listening to us and explaining what could be done. He was really good with us and understood the reading of my husband. 10 star rating!
8/10/2024
Marilyn D. VERIFIED CUSTOMER
It’s been a great experience buying a car at Toyota of Puyallup! Everyone was very considerate and kind.
8/10/2024
Oscar D. VERIFIED CUSTOMER
Completely dissatisfied with my recent experiences. So many things that were not done professionally in my visits. I was appalled!