They left my cabin filter in the shop and left my glove box on the floor of my car. I understand things happen, but how did the person driving my car to a spot not notice? The man who checked me in was fantastic.
Things happen and no one is perfect, we are always improving as humans. It was quite a shock to believe your vehicle is done and it’s not.
8/2/2024
Sherrie S. VERIFIED CUSTOMER
Kennedy was very helpful in addressing my concerns. She has excellent customer service skills.
8/2/2024
Ronald S. VERIFIED CUSTOMER
Very courteous at check in. Plus, the work was done very quickly.
8/2/2024
Luke S. VERIFIED CUSTOMER
Good job! She seemed really knowledgeable
,thorough, and nice!
8/2/2024
Glenda D. VERIFIED CUSTOMER
Simply had a 75,000 mile service done. Was recommended a few items (some of which were NOT needed, yet marked in red. I decided to let them change spark plugs. As soon as I got my car back, it was instantly different. There was an odd sputtering and shake every minute or so and car would idle low and almost felt like it was going to die. It has NEVER done this in the 14 years I have owned it. I called and let them know, and they said to bring it back in. Long story short, the tech came outside and heard and felt what I was talking about. He took it back and an hour and a half later I was told by the service advisor it was better. Well it wasn't . In fact, it's possibly worse! Let me say that I am a LONG time customer. I am sickened by this incident. I'm not sure what they did to my car but it's not the same at all. My faith in Puyallup Toyota is no more.
8/2/2024
Jeff M. VERIFIED CUSTOMER
Nic was great but after driving with the new tires I have a vibrating that was not there before. I scheduled an appointment for you to look at it next Wednesday
8/1/2024
Erin A. VERIFIED CUSTOMER
Thank you for taking care of my car! ????
8/1/2024
Tammy W. VERIFIED CUSTOMER
because of buyers inspection I bought my new used Toyota Tacoma with piece of mind. I respect all of your team work & answered all of my questions. THANKS KENNEDY ????
8/1/2024
Angela Z. VERIFIED CUSTOMER
Treated with courtesy and good knowledge of my car and my needs. Made sure to pick an oil change plan that reflects the use of my car and the usual span between services. I appreciate the heads up on when I may need to buy tires so I can budget for them. Great service as always.
Comfortable waiting room to read a book and enjoy a cup of coffee.
8/1/2024
Allan S. VERIFIED CUSTOMER
I was 45 minutes early. Andrea checked me in and was careful to explain that she could not promise an earlier completion. I appreciate the information. The check in was efficient and professional as was the follow up and explanation of the health report. We purchased this car in Puyallup in large part because of the great service we we had received on previous vehicles.
8/1/2024
Aaron L. VERIFIED CUSTOMER
Better service then I expected Nicolas went above and beyond
8/1/2024
Kiersten A. VERIFIED CUSTOMER
Nick was a fantastic service advisor. He kept me well informed on the status of my vehicle and was very pleasant to work with. I look forward to working with Toyota of Puyallup for any/all service needs.
8/1/2024
Gary E. VERIFIED CUSTOMER
Very well done
8/1/2024
Corrin C. VERIFIED CUSTOMER
Thank you!
8/1/2024
Glenda S. VERIFIED CUSTOMER
Good job
8/1/2024
Pornphen R. VERIFIED CUSTOMER
It is not too long to wait and good customer services
8/1/2024
Faith H. VERIFIED CUSTOMER
Excellent work and customer service
8/1/2024
Deborah N. VERIFIED CUSTOMER
thank you I received very very nice courteous attention to my car and my concerns Nicholas was very polite and explained everything that had happened thank you very much
sincerely Deborah N
8/1/2024
Patricia W. VERIFIED CUSTOMER
she was very friendly and professional.
7/31/2024
Shawn S. VERIFIED CUSTOMER
We have dealt with Nic in the past at Toyota. He has always given us above standard service. We understand that in the service industry, you need someone who can take the brunt of issues that come through your shop. Nic has proven to us that he is the perfect person to do this with the issues we have faced with our Matrix. We are happy to work with him more in the future.