Rebecca went the extra mile to get the job done .Thank you
7/31/2024
Molly M. VERIFIED CUSTOMER
Super fast and friendly service.
7/31/2024
Mel H. VERIFIED CUSTOMER
1. The call line and service are not on the same page.
2. I requested three things to be done when I made my appointment. When I arrived at the service center in Puyallup Toyota, they didn’t know what was going to be accomplished.
3. I know what quality Toyota service looks like and this was not it. If you want to shadow a quality Toyota service center, go to Fred Anderson Toyota in Charleston SC.
7/31/2024
Robert C. VERIFIED CUSTOMER
Everyone there are kind and professional. Glad the cookies are back too by the way.
7/31/2024
Anne M. VERIFIED CUSTOMER
Always have good service here have been coming here for more than 20 years
7/31/2024
Jeffrey P. VERIFIED CUSTOMER
Needed xtra key made, astounded at the cost. I got an email for 15%off accessories, called to see if it applies, no but then manager would allow it. I was expecting almost $90 off as times are really tough right now but only got 15% off labor totaling$37. While very appreciated it still not exactly honoring the coupon as I thought. Then waiting for my car in the lobby, half the people weren’t told their car was ready, customers saw the car parked and had to ask to see if car was ready, cars were and mine being one of them. I also had a punch card for a free oil change you are no longer doing-going all pre-paid- why are you taking away the smallest incentives from customers? Crazy!! On the punch card, I was on the last punch so now I’m on a free one-I doubt that, you’ll find a way to charge me for something to keep the building and number of staff . Disappointed that Toyota couldn’t take the full 15% off the equipment as well
7/31/2024
Julie D. VERIFIED CUSTOMER
She was very helpful! Thank you.
7/30/2024
Brady P. VERIFIED CUSTOMER
I had asked to have Jessica confirm my home address could be put into the “home” setting before I left to verify the repair / update had been completed. This setting functioned prior to me bringing my truck for the initial service the week before. She would not. I have been thru this a couple of years ago with your service department. After discussing the situation with Toyota brand engagement and connected services I am under the impression there IS something wrong with the chip. It has been tampered with or is not the one that was originally in my vehicle. There are quite a few things to going on with the app that point to this . I will be contacting you or expect you may be prompted to contact me in the next couple of days.
7/30/2024
Ronald S. VERIFIED CUSTOMER
She was very easy to work with and did a great job, very professional.
7/30/2024
Judith S. VERIFIED CUSTOMER
Thank you
7/30/2024
Laura G. VERIFIED CUSTOMER
Thank you! Better price than Fife Lexus dealership & shorter wait than Doxon Toyota! :)
7/30/2024
Nikki T. VERIFIED CUSTOMER
You have a great team, I’ve always been impressed with the level of service!
7/30/2024
Marlene H. VERIFIED CUSTOMER
Friendly. Greeted me like she was glad to see me.
Explained what was needed with knowledge.
7/30/2024
Teresa M. VERIFIED CUSTOMER
Thank you!
7/30/2024
Paul S. VERIFIED CUSTOMER
She was great. Answered all my questions.
7/29/2024
Gary O. VERIFIED CUSTOMER
This makes the second time, I received poor service from you. The first time was for 90K service, I received a 5K service. My car then broke down and had to be towed to you for 90K service. This time we got into our unwashed car and the A/C fan was making a lot of noise and no air was being blown out of vents. We pulled back into service area. A young man removed the cabin air filter and the fan was filled with a mouse nest. He cleaned the fan out and replaced the dirty filter again instead out replacing it with a new filter. I no longer trust Toyota of Puyallup service !
7/29/2024
Harvey R. VERIFIED CUSTOMER
Nice work
7/29/2024
Nicole T. VERIFIED CUSTOMER
Bret was exceptionally professional from drop off to check out. Absolute legendary customer service!