You asked me if I wanted my car washed I sad yes, the you didn’t wash my car
You charge me to rotate my tires and you didn’t
I’m wondering if you even changed my oil
I won’t be back, I bought numerous cars from you, I won’t be back for that also
7/28/2024
Angel F. VERIFIED CUSTOMER
Very good job
7/28/2024
Diane C. VERIFIED CUSTOMER
Never came t notification me that car was ready (I saw car when it was brought up front), so after 10 mins I went to service desk. Then my offer discount was not applied to invoice even though I presented it when I checked in. Otherwise, work was done quickly and everyone was nice.
7/28/2024
Seth P. VERIFIED CUSTOMER
Chance was very kind and professional with the service we received on our Tacoma.
7/28/2024
Laura P. VERIFIED CUSTOMER
Headlight was out and they did not catch it!
7/28/2024
Gina M. VERIFIED CUSTOMER
Those, employees, who served me were professional and polite. Very, pleased with the individual service. 10/10...Puyallup Toyota????
7/28/2024
Nathaniel H. VERIFIED CUSTOMER
Chance hemby has always provided great customer service and once again proved himself to be on top of his game! We were very happy with the experience and his expertise! Great job chance!
7/28/2024
Laurie H. VERIFIED CUSTOMER
N/a
7/28/2024
Juan B. VERIFIED CUSTOMER
Thank you
7/27/2024
Virginia C. VERIFIED CUSTOMER
Thank you for your great service. You make it easy to keep up with the maintenance on my vehicles.
7/27/2024
David M. VERIFIED CUSTOMER
Jessica and the team went above and beyond to make sure all options were explored and that I was able to get my tire fixed!
7/27/2024
Antoinette C. VERIFIED CUSTOMER
Everything that needed to be done was clearly explained . And everything was taken care of in reasonable time. Also everyone was very pleasant.
7/27/2024
Christopher R. VERIFIED CUSTOMER
She was great! TONY is also great and works hard to be a great shuttle driver. He is very conscientious.
7/27/2024
Denita C. VERIFIED CUSTOMER
When asked, I declined the free car wash after my servicing. However, they washed it anyhow. (Someone didn’t get the memo!) iIt was then parked in the sun, under a tree, wet. So, I had spots and pollen to clean off. No real harm done, just inconvenient. I’d suggest the work orders be read a little more carefully. Thank you
7/27/2024
Andrew S. VERIFIED CUSTOMER
Asked 3 times to confirm car would be washed. This after numerous failures by sales team for accurate communication. Car. Of course was filthy. You don’t manufacture the cars you sell. You provide a service. And Toyota did that poorly. Across the board.
7/27/2024
Richard C. VERIFIED CUSTOMER
Great
7/26/2024
Carlos M. VERIFIED CUSTOMER
I knew that I had one more service about Toyota care, that told me the last time in January I think that I was there for my service, I called the las Tuesday 23 for the next service and by phone the lady confirmed that the service it will be Toyota care, the service was scheduled for Thursday 25 and when I shown up the counter lady told me that I have to pay the service, she said that one screen on computer says that it will be Toyota care but another screen said that January service was the last I expect that results it will better for the customer but wasn’t like that, finally I paid the service. I didn’t like that.
7/26/2024
Ryan V. VERIFIED CUSTOMER
After I picked up my truck and brought it home I found two scratches on the left rear side. The damage is down to the metal. Whoever did this knows they caused damage but didn’t say anything. The dealership will need to fix the damage. Please contact me at ****-****-xxxx.
7/26/2024
Steve . VERIFIED CUSTOMER
Nick is extremely conscientious about putting the Customer first and his diligence in assuring we were satisfied with the work being performed was noticeable to someone like myself who was experienced some bad customer service at previous dealers
7/26/2024
Tina C. VERIFIED CUSTOMER
Hi. I was told 2 different things. I prepaid for 3 oilchanged and 2 tire rotations. My 1st of 3 was that one back when I purchased it. I called for my 30k and scheduler in service said it was going to be 279 plus tax and not included in the 5k interval oil change. She also said it would be additional air filter for cabin and engine filters. When I got there, Fred said he had to look it up but said once he found it, it was included. I asked for ti re rotation and oil change amd a wash. I got that but I checked in at 945, my car didn't leave bay till 10 and I left at 1010 and received a call at 1053. When asked how long Fred said under 2hr more like 1.5 hr and the gal said 3plus hours and I had my kids in tow, so getting carseats out and wait for ride since we thought it was gonna be half your business day, we left only to have to turn around shortly after returning home. I asked and he said no cabin filter or engine filter needed.