Toyota of Puyallup Auto Repair Service

Hi. I was told 2 different things. I prepaid for 3 oilchanged and 2 tire rotations. My 1st of 3 was that one back when I purchased it. I called for my 30k and scheduler in service said it was going to be 279 plus tax and not included in the 5k interval oil change. She also said it would be additional air filter for cabin and engine filters. When I got there, Fred said he had to look it up but said once he found it, it was included. I asked for ti re rotation and oil change amd a wash. I got that but I checked in at 945, my car didn't leave bay till 10 and I left at 1010 and received a call at 1053. When asked how long Fred said under 2hr more like 1.5 hr and the gal said 3plus hours and I had my kids in tow, so getting carseats out and wait for ride since we thought it was gonna be half your business day, we left only to have to turn around shortly after returning home. I asked and he said no cabin filter or engine filter needed.

Knowledgable and kind.

Nicolas was kind and informative. He had an issue I wasn't originally there for fixed. Thank you for the help.

The notification for the safety recall still appears on the screen. That was not cleared.

Thank you for the great service!

JESSICA IS FUN TO WORK WITH. GREAT CUSTOMER SERVICE.

Too many to write. Extremwly frustrated, call me: Henrietta M

Very helpful. I recently purchased a 2023 Sienna and she advised me bring in info to get it registered as mine with Toyota. My Prius was ready in the time she said to expect it would be.

When I made my appointment, my boyfriend and I were in the car and the person I spoke to said 8:30 am. We wrote it down. When I arrived, I was told my appointment was for 8 am. I checked the text which did say 8 am, but we both heard 8:30 on the phone, so I think maybe the wrong time slot was booked out by mistake? Secondly, I waited 4 hours for an oil change only for someone to finally say that my car was ready. She only asked because she recognized me while looking for another customer. She was confused that I was still there. No one said my name in the lobby, people after me came and went, no one called me or left a voicemail (I had my ringer up intentionally in case.) The woman I spoke with said that they called but I showed her my phone records for both voicemail and calls and nothing from Toyota besides the call I received when the appointment was made (the last call I got was from my boyfriend at 10:30 that morning while I was waiting). I believe my car was forgotten about or a miscommunication occurred where I was not contacted after it was ready. I went to lunch for less than an hour and when I retuned, my car was parked out by the curb, which was the same spot it was in after I was finally spoken to. So I had sat there for 3 hours unnecessarily after it was finished. I also work in customer service, so I understand things happen, but this is not the first poor experience I’ve had. Ever since purchasing the vehicle, there has been an issue (car was keyed in the parking lot before I even picked it up, was told someone would reach out and no one did until I emailed about it, seat was torn and they “fixed” it by glueing it back together-I figured a brand new car would have been reupholstered, and now being forgotten about with an oil change…). Overall, I love the car, but my experience has not been the best. I recommend the car to a few customers who asked me how I liked it, but I also recommend that they maybe try a different dealership.

Very, very good customer service. The best waiting room. Concern: I arrived 5 min before scheduled appointment. Several with same routine service who checked in with appoint times same or after me …left well before me. Hang up in getting car washed? Hang up with mechanic doing my car? Not usual to be so out of turn.

I won't be back. Please remove me from your service emails and texts. I will go to another location. Do not call me. Don't trust you.

Jessica is a happy person. Her attitude is contagious. Always does her best job.

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You guys were super busy but Andrea Carranza was honest about the wait and said they would get it out in the estimated time and she got it done a little early. Thank you guys!

We had a nail in one rear tire that couldn't be fixed. You said we had to buy 2 rear tires and were going to charge us over $700. We took it to Discount Tires and they fixed the tire for FREE. I am having trouble with the Android connection and was told I needed to renew the navigation subscription when I don't have the navigation system! This is the 5th Camry we have bought. I am very disappointed in Toyota.

The quote for work had obvious errors in price and the diagnosis was poorly written.

Service done in reasonable time frame despite the computer system being down. Completely satisfied.

I had a great experience getting an oil change for my Camry. Elizabeth Bridges took care of me, and she was awesome. She was friendly, helpful, and made sure everything was done perfectly. My car runs smoothly now, and I couldn't be happier with the service.

Really handled well all around by every employee that I interacted with.

Joseph was great, will be coming back again.