Chance Hembly did a great job communicating with us. Give him high ratings for Customer Satisfaction. The Toyota Service Department is charging too much for its repairs. The quality specialist quoted 35 hours to fix the leak for the timing cover. Granted the engine has to be removed, but that should only take about 17 hours. That figure is from several other auto repair mechanics. This tells me that the repair mechanics at Toyota are inexperienced and need a second person for oversight. Why would I pay close to $9000 for this service when I could go elsewhere and get my car repaired for less than half that price? Thanks, Mary Sullivan
7/24/2024
Jerry Q. VERIFIED CUSTOMER
Chance was a pleasure to work with!
7/24/2024
David G. VERIFIED CUSTOMER
The customer service was absolutely outstanding. Thank you very much.
7/24/2024
Ramandeep K. VERIFIED CUSTOMER
It was amazing experience I will come every time here they did wonderful job my car is not making noise anymore it’s like new cars thank you
7/24/2024
Robert M. VERIFIED CUSTOMER
Although your service department is great and your staff is awesome, I am disappointed with the quality control of the work being done by your PPF vender. I am continuously having to bring in my vehicle due to the constant peeling of one or more door edge protective film. I brought in my vehicle to get the front passenger door done and when I picked up my car the film was already peeling. The service advisor took photos and stated she will place a note on my account to get it redone at my next scheduled service. This has been an inconvenience since I live in Lakewood but choose to use your service department, so having to keep coming back is a bit frustrating. My recommendation is the have to work checked out before the customer picks up the vehicle.
7/23/2024
Samuel M. VERIFIED CUSTOMER
Awesome. Amazing service.
7/23/2024
Diane J. VERIFIED CUSTOMER
Kennedy was very helpful.
7/23/2024
Barbara T. VERIFIED CUSTOMER
Excellent!
7/22/2024
Nicole D. VERIFIED CUSTOMER
Don’t bother calling. I’m changing locations for service to both my vehicles. The initial call I received from Nicolas felt as though he was irritated I didn’t give him authorization to proceed w a new battery purchase and when he revealed that the prior replacement was covered under warranty he couldn’t guarantee coverage because that decision was “above his pay grade.” He told me a new battery was 2-3 days away. Gave zero consideration as to whether I had another vehicle. Felt like a weak attempt at strong arming someone to make a decision I wasn’t ready to make because I didn’t have all the information needed regarding warranty coverage, etc. The info provided to me in the 2nd call had all those details and honestly those details should have been provided in the first call, from someone with customer service skills. Been going to you all for more than 10 years. That one call was all it took.
7/22/2024
Baekghil S. VERIFIED CUSTOMER
Quick and satisfactory service there.
7/22/2024
Linda E. VERIFIED CUSTOMER
I believe my car needed oil change because had been 5000 since last one they told me no.
7/22/2024
Nicholas F. VERIFIED CUSTOMER
First off, this is the second time l got an oil change my truck, Both times I am yet to be called that my truck is done. The second time they can’t even find my keys. Service told me that they would leave the keys with sales so I can pick up my truck later. They did not do that, even said it on the notes for my truck. I sat in sales for 30 minutes because they didn’t know where they were. Not happy with the customer service so far. Especially since I used to work in both sales and service for Titus Will.
7/22/2024
Chelsea C. VERIFIED CUSTOMER
Andrea was responsive and friendly. She explained everything well. Thank you!
7/21/2024
Michelle G. VERIFIED CUSTOMER
I was told my oil change would take an hour and a half. I waited an hour and forty five minutes. Nobody came to me. I saw my car was out front. I think I was forgot. So I went to the desk. Then, l waited ten minutes later . I got my bill. What was done wasn’t explained. I had to ask questions. The girl that helped me then did a good job. There was a nice worker in the lobby. The work done on my car was good though. Usually when I go there they check in with me a lot sooner.
7/21/2024
Andrew P. VERIFIED CUSTOMER
Your service department is friendly and fast. Thank you
7/21/2024
Gustavo F. VERIFIED CUSTOMER
Great customer service got me on a easy appointment. Informed me with vehicle inspection ???? % satisfied
7/21/2024
CHARLES S. VERIFIED CUSTOMER
Chance is the man!!! Super efficient and friendly
7/21/2024
Jonathan R. VERIFIED CUSTOMER
Fast service and I was well briefed!
7/21/2024
Reigh S. VERIFIED CUSTOMER
The employees were very professional. They seemed to know what they were talking about. Good customer relationship. Good waiting encironment.
7/20/2024
Justin A. VERIFIED CUSTOMER
Was very pleased with Rebecca during this service. When they let her know that they needed my car another day, she went out of her way to make sure we got a loaner car until our car was done.