She was excellent! Friendly smile, good information about what to expect, even pronounced my often mispronounced last name correctly.
7/20/2024
Tyrone H. VERIFIED CUSTOMER
The staff are well train , fast service, I’ll recommend anyone who own a Toyota vehicle to take it to pull up Puyallup Toyota for service, continue to lot let your customers feel happy… receptionist I didn’t get her name, I’m telling you she’s amazing staff.
7/20/2024
Shawn G. VERIFIED CUSTOMER
I requested my vehicle be hand washed and it was sprayed with a hose and not washed at all. I recommend not offering a hand wash if it won't be completed.
7/19/2024
Steven B. VERIFIED CUSTOMER
After my service I got into my new truck and the driver seat location changed drastically, my climate control was changed, steering wheel location changed and my wipers were turned on and grime was brushed across my windshield. My appointment was for a key fob program. No one should be messing with my truck. Not happy!
7/19/2024
Spencer W. VERIFIED CUSTOMER
Fantastic service. Was actually blown away by the whole process from start to finish. Appreciate Toyota of Puyallup!
7/19/2024
David A. VERIFIED CUSTOMER
****-****-xxxx
7/19/2024
Edwin S. VERIFIED CUSTOMER
Cool
7/19/2024
Margaret J. VERIFIED CUSTOMER
Felt like she was honest and knowledgeable
7/19/2024
Donnis C. VERIFIED CUSTOMER
I loved everything about my visit. They got me in and out. I like the fact that it’s not just an oil change. They replaced a couple filters, let me know that I’m gonna need break service done. I love bringing my vehicle there for service.
7/19/2024
Andrew L. VERIFIED CUSTOMER
Andrew and the rest of the service team got with me got my vehicle in got it complete. Got me a loaner made the situation nice and comfortable for me to get in and out of there due to my situation thank you very much for being open and willing to help me out in a time of knee thank you
7/19/2024
Dustin L. VERIFIED CUSTOMER
The prices have gotten a little to high here in America, especially for Japanese motors, but let me tell you, the service that Joseph provides, look, I know his name is Joseph or Joe, that’s not his fault, but he looks like a great, amazing, Toyota employee, my car door looks better than any car door in history. These people may be the best car door fixers *ever* I’m very happy with the amazing service, and if you’re lucky, depending on how things turn out, come November, I’ll be back and stronger and better than ever for an oil change. We could have the best oil change in the history of oil changes all thanks to Mr. Helm, and we all know we could make that happen.
7/19/2024
Randall C. VERIFIED CUSTOMER
When we bought the Tundra we haggeled a bit and agreed to split the front end coating for a full hood coating rather than just a 1/4 cover.
When I dropped off the truck for coating I took the service representative out in the drop off area, told her we negotiated a full hood cove up to the I-MAX emblems.
When I picked up my truck that afternoon the rock chip protection was only the standard 1/4 way chip protection.
I went to the Sales Manager I dealt with was at his position, I revisited the deal, he didn’t recall the deal and told me to talk to service representative, she had gone home for the night, I left a message to have her call me, still waiting.
Randy Clancy
7/18/2024
Mickey B. VERIFIED CUSTOMER
Chance is a good representative for Toyota of Puyallup. Interpretation of vehicle records appeared to vary between the technician/s & Chance's computer.
7/18/2024
Ted S. VERIFIED CUSTOMER
Always pleased with Toyota service
7/18/2024
Eunice K. VERIFIED CUSTOMER
Becca was great. When she called me and told me the problem and the charges, I was upset. Not because of her, but because I was not feeling well at all and dumped on her. She was gracious and professional. She is a great asset for Toyota.
7/18/2024
Alvin P. VERIFIED CUSTOMER
Didn't fix ihe issues.
7/18/2024
Gerhard B. VERIFIED CUSTOMER
Andrea is excellent at her position. Enjoyed interacting with her.
7/18/2024
David J. VERIFIED CUSTOMER
Excellent coffee, thank you for the cookies. Always a nice experience.
7/18/2024
Gabe R. VERIFIED CUSTOMER
Brought in for fuel line recall mainly. When completed asked what work was done and was told “everything was completed”. When picking up vehicle found out a part needed to be ordered causing me to bring it back in a week later. No Toyota is close to me, it takes avg 4 hours for one visit to drop off/pick back up. I was told that on next visit they would fill my tank up(recall required tank to be below 1/4) tank was only filled to 3/4 as that’s all they are allowed to spend. I still have to bring it back for the final fix once parts are available and then again probably again for the engine debris recall. Disappointed in the truck, most recalls I’ve ever had to deal with on one vehicle.
7/18/2024
Pamela J. VERIFIED CUSTOMER
The staff has exceptional customer service skill. Kept me updated on the progress of my oil change. Greeted me and wished me a good day at the end of the service. 5 Stars