Auto House Tempe Auto Repair Service

This was our first experience with Auto houses service. To be very direct and honest, we knew it was going to be a good experience since the way the sales department handled us and the purchase of our vehicle what’s his name our service guy I mean Paul Mike on the southside could not have been more informative and professional. A good dude Travis was extremely courteous and highly confident. He’s fast because he repaired

The best

Xavier is the only one I trust with my vehicle

5 stars to Xavier. Very polite and professional. Highly recommended

Travis presented me with several options and a plan of action for the repairs to my car. Travis provided detailed updates on my car repairs. Travis’s customer service was above and beyond excellent! Great Job Travis!

Xavier is very helpful always there when I need him and very trustworthy

Travis was excellent. Appreciate the honesty of your analysis.

When I purchased my vehicle with Auto House a few years ago, I also purchased extended warranty. Auto House neglected to file that Extended warranty correctly. Which caused me to not have that plan I had signed up for. The first person I spoke with told me I didn’t purchase it and there was no receipt. Long story short. I had it. Auto house then signed me up for a NEW extended warranty without my knowledge. Which this company only allows me to take my vehicle to Auto house. I was advised by 4 other repair shops that I would need a new transmission. Auto house had my vehicle 3-6 times for a week+ since about Sept 2023. Since then. The issue I had originally taken the vehicle in for, still is occurring. And on the last repair. I was told I needed a new Catalytic converter and Fuel Pump. Auto house quoted me $2,100-ish & told me it wouldn’t be covered under warranty. At this time I decided to take my vehicle elsewhere since I’ve had so many headaches dealing with Auto House this far. Before the vehicle was even removed from Auto House. My new mechanic had advised the gentlemen I was dealing with throughout this whole process, Xavier, that if the most recent repair that was done, had a loose bolt or something was not mounted correctly. We would receive the car to have the issues (new issues) it was having. Causing it to misfire. Xavier swore 2-3 people checked it 2-3 different times. At this time the car was not drivable. I had it towed to the new shop. Since Auto House happened to have their tow truck “down”. Within an hour of being check. The new mechanic had found a loose ground. Corrected it and I was able to pick up my vehicle.

My experience has been horrible and it does not seem like anyone there cares. The last comment I left was completely ignored and my car still isn't completely fixed after being at your shop for a total of 13 days.

While very friendly.. there was no communication from the service agent. He never verified my name only a phone number after we asked what number he was going to contact. No name was given at the initial check in. Travis was very polite and offered his assistance if needed in the future but only gave his name when I asked for it. He states he would follow up about our windshield.. we will have to see how that follow up process concluds. Also, I received no communication about our service and its process until we showed up after the promised time.

Amber was great. Polite, respectful, and helpful. She's a wonderful ambassador to auto house.

I need to speak to a manager about all the issues with my recent with my Santa Fe.

I appreciated that fact that Xavier and Autohouse worked with me so I could get the funds together. For that I and eternally grateful.

Will continue to have my car serviced by your team. Thank you!

Very thankful for the unexpected discounts I have received in repairs.

I have extremely high regards for my interaction with Xavier he exhibited first class professionalism and was extremely comprehensive in addressing my vehicle issues and concerns he has earned my repeat business thank you for a great service

Excellent communication throughout the entire process.

Luke was great to work with and very friendly and helpful.

Great customer service, will be back

Xavier is the most caring, understanding and honest person I have met at Auto House. He has taken great care of me throughout his tenure. I trust Xavier to provide excellent service