Would not go anywhere else but VATLAND HONDA IN VERO BEACH, FLA!!!!
8/21/2023
Arthur C. VERIFIED CUSTOMER
There seems to be a lack of communication within the service department, 2 examples
First I had scheduled appointment that Vatland had me reschedule because recalls were no longer completed on a Saturday. When setup the scheduler sgreed that my wait time would be about two hours. When I showed for the new appointment I was originally told car would not ready until 3, 8 hours. After discussion with Service Mgr recall was completed in two hrs.
Second example, My wife needed to get new electronic key. She was given 3 different costs. 1, called to inquire
To cost and when. 2 called back to schedule got different cost. 3. Brought car in got a third cost when completed.
8/21/2023
Shirlee L. VERIFIED CUSTOMER
Jarrod was a pro, very personable. Enjoyed doing business with him.
8/20/2023
Walter R. VERIFIED CUSTOMER
Michael was awesome. Very professional, respectful and answered all my questions regarding the recall. Great job!
8/19/2023
Diedra D. VERIFIED CUSTOMER
Three was a pile of chalky sand and gravel on the floor of the driver’s side of my car whenI picked it up. This has never happened before and is certainly not up to the high standards I have come to expect from the service team.
I dumped it from the floor mat when I got home and hosed it off. Then I had to scrub it with a brush. I don’t know what it was or where it came from because the dealership is so clean.
8/19/2023
Gladys H. VERIFIED CUSTOMER
Sure will provide a great feedback!!
8/19/2023
Katherine S. VERIFIED CUSTOMER
The service seemed to be fixed easily and well. Thank you. My dad had to pick up the car for me though so I didn’t find out until the next day as I’m about to leave my house with three young kids that all my car seats had been unbuckled and moved around. I’m assuming the only reason that was done is because it absolutely had to be done to complete the service otherwise my car seats should not have been touched. As a courtesy I would appreciate when you call to say my car is ready that you give me (or any parent) a heads up that you have moved and unbuckled their car seats so they can plan accordingly. It is not easy to watch three kids safely in a garage/parking lot while buckling their car seats in correctly.
8/19/2023
Emerita S. VERIFIED CUSTOMER
The one assigned for my car today was excellent, thorough and professional. No delays .
8/18/2023
Alicia K. VERIFIED CUSTOMER
John is always very professional and informative and takes the time to explain what has been completed on my vehicle.
8/18/2023
Kevin M. VERIFIED CUSTOMER
Thank you
8/18/2023
Alexander H. VERIFIED CUSTOMER
Jarrod was great.
I will not be doing another survey.
8/18/2023
Laurence D. VERIFIED CUSTOMER
The service Dept staff was very professional and answering all questions.
Thank you
8/18/2023
Anil M. VERIFIED CUSTOMER
Hi Jarrod, I love Vatland service, especially Jarod. One request, can you change the account name from my deceased husband, Anil M
8/17/2023
Michael K. VERIFIED CUSTOMER
Courteous and prompt service!
8/17/2023
Morgan S. VERIFIED CUSTOMER
My car was taken in quickly and service was quick, honest, and friendly.
8/17/2023
John M. VERIFIED CUSTOMER
Jarrod is great! Attentive, knowledgeable, and personable. He provides great service.
8/17/2023
Robert D. VERIFIED CUSTOMER
No problem
8/17/2023
Denise R. VERIFIED CUSTOMER
Excellent service experience. Easily made an appointment on the phone w the friendly rep. The service team made this repair very easy for me. I pulled the car up to the service center, relaxed in the lounge area comfortably with a cup of complimentary coffee and in very short time Kevin came to say my car was all set.
8/17/2023
Patty D. VERIFIED CUSTOMER
Very courteous, and got everything done and the time he said.
8/16/2023
Mary B. VERIFIED CUSTOMER
Professional and polite,very satisfied with service. Thank you