From my call to set up an appointment the girl was super nice and friendly. Then when met John, he was extremely nice and informative and explained everything to me. Everything was done in a very timely manor and greatly appreciated everything. Would definitely recommend this dealership to friends. Thank you
5/31/2023
Marcelline P. VERIFIED CUSTOMER
Had to bring my vehicle in for a recall and also for a “Auto High Beam Problem” that started showing up. This problem was happening when the vehicle was brought in. When I left the problem was no longer happening but started again this morning. The vehicle is currently in your service department. Just wanted to mention this problem was occurring. John was very professional and is very good with customer service. While I am not happy my vehicle is in for service again, this is no reflection on John and he is a true asset to Vatland Honda.
5/31/2023
Dexter W. VERIFIED CUSTOMER
NA
5/31/2023
Walter D. VERIFIED CUSTOMER
OK will do
5/31/2023
Sharon A. VERIFIED CUSTOMER
Toby communicates well. After service guy did the inspection we took care of the immediate issues and I have a plan for the next services that need to be done! Thanks!
5/31/2023
Bruce G. VERIFIED CUSTOMER
The service was excellent and Kevin was excellent.
5/30/2023
Susan M. VERIFIED CUSTOMER
Jarrod is the best!!
5/30/2023
James F. VERIFIED CUSTOMER
No problems.
5/30/2023
Valerie R. VERIFIED CUSTOMER
I came in because my low tire light has been coming on. I called first and was told it would be fine to stop in. Kevin checked me in, never even asked my name. I thought it was odd when I asked him if he needed my name and he declined….said he can get all my info from the VIN number.
After waiting 90 minutes I walked back to check how much longer. Kevin was gone, I was told he went to lunch so I spoke with Chris. Apparently Kevin forgot about me and my car had been sitting there the whole time, no one even knew to check the tires. Chris had someone check it and let me know there was a nail in my tire so I had it patched. Arrived at 11:40, didn’t leave until 2:20. When Kevin arrived back from lunch I spoke to him, he apologized and took ownership of his error. The service manager was also at lunch, so I spoke with Jarrod who was very understanding and kind. I think the feedback is important, I know your dealership wants to provide good customer service. Jarrod listened to what happened, also apologized and went to check on my car for me.
5/30/2023
Alexia L. VERIFIED CUSTOMER
Trying to charge $92 dollars to change the cabin air filter is totally ridiculous. My 16year old daughter did it in two minutes to my Honda Civic and she never did one before. The filter only cost around ten dollars. My daughter, Alexia, was also asked when the oil was changed last. Anyone could see the oil change sticker on the car windshield plus the oil life at 100% the oil had just been change 3 days prior. It is also ridiculous to have to pay $499 for an inspection to purchase your own lease, but if I were to turn the car in would not have to pay at all.
5/28/2023
Mark K. VERIFIED CUSTOMER
Jarrod is always a pleasure to work with. He’s always been right on point with any issue that comes up. He is an asset at Vatland Honda .
5/28/2023
Judith L. VERIFIED CUSTOMER
And more… staff was Pleasant helpful and very kind
5/27/2023
Peggy S. VERIFIED CUSTOMER
Jerrod Jenkins was superb.
5/27/2023
Agua Vida. VERIFIED CUSTOMER
Kevin did a great job. Please review right rear camber report and have Lon Mowry reach out.
5/27/2023
Diedra D. VERIFIED CUSTOMER
Took good care of my request for an oil change and inspection. Done in good time. No new issues.
5/27/2023
Charles H. VERIFIED CUSTOMER
Please update my email to the following:
5/26/2023
Robin P. VERIFIED CUSTOMER
Love Vatland Honda!!!! Recommend to all my friends and family. Always fast, friendly service, and very thorough on diagnosing and valuations.
5/26/2023
Kathi N. VERIFIED CUSTOMER
Jarrod is the best.
5/26/2023
Lynn G. VERIFIED CUSTOMER
Jarrod has especially been a pleasure to work with on my car issues. Been coming to Vatland for 12 years and have always been very pleased with the service. So thanks for maintaining the same degree of service and quality personnel