Billy provided good service, however :
My issue is that I asked for synthetic oil for my truck due to the the severe service environment I use my truck in accordance with the Ford service manual. I am towing a 12000 lb trailer frequently. 15w40 was put in, which I don’t believe is the synthetic type.
I discussed my requirements and why when I dropped off the truck. Billy explained that 15w40 was what ford called for severe service but I have little confidence in that and only discovered what put put in after the job was done.
Billy was good pointing out a couple recalls that were needed.
11/23/2023
Jerry C. VERIFIED CUSTOMER
Warning lite came on tires rotated didn't. Adjust pressure have to drive back
11/21/2023
Suzzane G. VERIFIED CUSTOMER
Different stories from different people. First person indicated fuel service critical. Says every 15,000 miles. Nothing in manual n or on line by Ford that indicates that. He said they have a different set of service recommendations that Ford gives them and it is better. This car has only ever been serviced at Ford Dealers. Not one has ever suggested a fully line cleanse. Told us transmission needed services. We had that done just a year ago by Ford dealer. Also indicated the turbo line was leaking. No sign of it on cement driveway. Second person indicated there was dampness at some point on the line and suggested we have that monitored and recheck at next next oil change. Sure had a feeling he worked on commission. But every one else was very professional and courteous.
11/16/2023
Steven R. VERIFIED CUSTOMER
**** Ford How a dealership should be ran keep up the good work
11/10/2023
Jimmy L. VERIFIED CUSTOMER
Very friendly people
11/1/2023
TOMAS M. VERIFIED CUSTOMER
Billy was patient and courteous and got my truck taken care of on little notice.
10/31/2023
Danny C. VERIFIED CUSTOMER
Very good service
10/18/2023
Douglas D. VERIFIED CUSTOMER
Great service Rep
10/14/2023
John R. VERIFIED CUSTOMER
Lisa was helpful, pleasant and took care of scheduling my appointment without a hitch.
10/12/2023
Julie A. VERIFIED CUSTOMER
Thank you.
10/3/2023
Not-Provided S. VERIFIED CUSTOMER
Lisa always takes care of us at Optimum and we will always continue doing business with **** Ford
9/23/2023
James S. VERIFIED CUSTOMER
Prompt courteous service
9/16/2023
Dawn B. VERIFIED CUSTOMER
Lisa is great at her job
9/14/2023
Arden H. VERIFIED CUSTOMER
Got me in and out quickly and the Service Advisor was very pleasant to work with.
9/11/2023
Barnes &. VERIFIED CUSTOMER
I like Joshs' hair cut.
9/7/2023
Charlotte L. VERIFIED CUSTOMER
She and they other young lady were great thx again
9/1/2023
Vance R. VERIFIED CUSTOMER
Great Service.
8/27/2023
Tomasa L. VERIFIED CUSTOMER
It was very happy with my car service. Blanca was a very professional and very helpful I appreciate your service
8/26/2023
Allen R. VERIFIED CUSTOMER
The only thing is I wish the tire rotation was performed. Even if they had to more over to another bay to complete task. That was a disappointment to me. Other than that all is good!
8/25/2023
Carolyn D. VERIFIED CUSTOMER
I had the best experience I have ever had when
taking my car to be checked and serviced.
When I first came in contact with Blanca she was so genuine. Blanca listened to what I thought needed to be fixed on my truck. They checked the entire truck for everything. When I picked up my truck Blanca went over everything with me to make sure I was happy and satisfied with everything they hade done. I highly recommend **** Ford Automotive in Blythe to everyone needing auto repairs!
Carolyn D