Did receive any papers on what was done or looked at no one said a thing about the issues I told them about is like for someone to let me know what was done and who done it
3/10/2025
Chelsea F. VERIFIED CUSTOMER
The pickup service was fast and convenient! Everyone was very nice as well
3/10/2025
Tammie P. VERIFIED CUSTOMER
I would appreciate if they fixed the oil protector like it should have been done in the first place. I'm should not be charged for their mistake me either.That was not my fault. I know the Shifletts well and I know Roger doesn't own it now but I also know many people that gave recently bought vehicles from you. I worked for my father doing this work. I would not treat a customer like this.
3/10/2025
Hunter C. VERIFIED CUSTOMER
Kaylee west was very unprofessional the way she handled my concerns. She first insinuated I messed with the door on my new car, rather she thinks she did or not a customer of a new car shouldn’t feel like they’re trying to be blamed. Then basically admits that the car wasn’t thoroughly inspected before being put on the lot and there’s no obligation to make things right because they’re not of safety concern. Anyways I would have been more than happy to pay the service labor for you guys to make things right but then she quoted me 500$ for parts that I priced genuine Motor craft parts for less than 100$. At least have some moral obligation to help me make the car right til then I appreciate the car but not the problems.
3/8/2025
William L. VERIFIED CUSTOMER
Kendall was great
3/8/2025
Milissa R. VERIFIED CUSTOMER
First off oil change on 2/17 oil was spilled on my engine so when I brought it in to have a part replaced on the right side passenger door ( which is fixed) I told them I kept smelling like burnt oil. I called to make sure this was checked and was told it was oil on the engine and it was cleaned. I got home and still smelled so my husband looked under the hood and found where the oil was spilled on engine and a small pool he took pictures of this and it is back with y’all to be cleaned!!!
3/7/2025
Missy F. VERIFIED CUSTOMER
Thank you Kendall! ??????????
3/7/2025
Robert B. VERIFIED CUSTOMER
Kaylee was professional and ready for me as soon as I walked in the service area
3/7/2025
Gerald S. VERIFIED CUSTOMER
Tires wasn’t rotated, if I hadn’t checked I would have paid for something you didn’t do.
3/1/2025
Patricia W. VERIFIED CUSTOMER
Very good. Very professional, will be back. Thank you
3/1/2025
Jaron C. VERIFIED CUSTOMER
Everything was good on time and handle with care
2/28/2025
Craig S. VERIFIED CUSTOMER
Great service and excellent customer service
2/28/2025
Monroe H. VERIFIED CUSTOMER
It was done in a timely fashion and the price was very reasonable but it was under the insurance but it quoted what it would have costed
2/27/2025
Barbara C. VERIFIED CUSTOMER
Wait time is always an issue, but Kaylee was friendly and helpful.
2/26/2025
Sandra C. VERIFIED CUSTOMER
She was very helpful, very knowledgeable and kept me updated as to what was going on with my vehicle, which I very much appreciated
2/25/2025
Shane F. VERIFIED CUSTOMER
Tabitha was great to deal with, Very responsive and friendly.
2/19/2025
Britny B. VERIFIED CUSTOMER
They are all amazing!
2/19/2025
James C. VERIFIED CUSTOMER
Would consider trading price was right
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2/18/2025
Milissa R. VERIFIED CUSTOMER
Only thing I would complain about is the apparently got oil on my engine cause it was smelling and smoked a little. But the rest was good.