Auto Gallery Ford Auto Repair Service

I was not happy with the paper mats you have changed to! What you have changed to is so thin, it's useless, don't protect Carpet at all! Fix this!

Yes

On March 24th we stopped by the service department to have a mechanic assess knocking being heard when brakes were applied. The car had two problems; swing arm needed replacing and front brake pad had come loose. The brakes had been replaced in January of this year by Auto Gallery Service Center. We requested pricing for the swing arm on the 24th to determine if we could afford to do the repairs. We scheduled an appointment for brake repairs only for March 27th, but had to rescheduled for Friday 31st at 10 AM. That morning another requested was made for cost of the swing arm repair and was told we would receive a call. That afternoon we called for an update on pick up of car and pricing, was told someone would give us call. At approximately 5 PM my husband called and spoke with Cindy in the service department. She said the mechanics said it would be easier to repair brakes and replace swing arm all at the same time. She said a written estimate would be available when we picked up the car. At no time did anyone contact us and give us the option to do brake repairs with swing arm repair at the same time. The original appointment was to repair brakes that the mechanic on the 27th said needed to be done ASAP due to potential safety concerns. Customer service is about the customer and the staff should communicate to determine what the customer wants and can afford, not take it upon themselves to make the decision for the customer. The mechanic was doing what was best and easiest for him/her so they didn’t have to work harder. We were called today to explain pricing and was informed brake calipers needed replacing, which would cost approximately $325. It has been less than three months since brakes were replaced. were calipers not evaluated then? I paid $1759 on January 26th for replacing all the brakes. At this time I can not afford to get the swing arm repaired. I will getting estimates from other auto repair shops. Thank you for your time. Staff was professional and courteous. They did express concerns of several staff out sick, which was cause in delay with pricing.

Cindy is always great to work with.

After being told all the things that need to be fixed on the vehicle, I took it to another Ford dealership to have them look at it. They determine the only thing that needed to be replaced was the battery. There for the trust in the gaffney ford auto gallery is shattered. I was told that the battery was completely dead that wasn’t the case.

Fast and courteous experience.

Excellent service

Brittanie was very polite, professional and friendly. The service manager, Brian, was great, very knowledgeable and genuinely concerned about the service I needed. The tech, Alex, was outstanding and determined to ensure the work was completed perfectly. Another great experience at this dealership!

Two hour wait for a oil change and service manager gave it to me free!! Thanked him very much and I will be returning!!

Went up 70% from bf y’all bought it and no one said anything. $346 for oil change and wipers I won’t b back

This is Johnny wife Prissi I am the one that drives the Edge I love the way everybody takes care of me up there especially Cindy. Thank you all and God Bless y’all

Pleasant to deal with

Although you didn’t find out the problem, you tried, and you didn’t try fixing something just to see if that would help. Waiting on a computer sensor to show up, seems to be the best option. Thanks

Brittanie and Cindy both are great to work with when I need anything done on any of my ford's, very professional and they work well with customers.I appreciate that they keep me informed and if the shop has found anything else that needs repaired.

My wife was there 3 hours. It doesn't take that long to change oil and tire routing. Then they lost the center of the tire cape.

We were promised the car at 2:30pm and the tires didn’t come in on time. They knew we were leaving on a trip. Had to arrange other transportation for our trip. Will not be able to pick up car until Monday or Tuesday when we get back

Cindy is top notch glad she is with the company