The first scheduled oil change i got took over 2 hours the second oil change i also needed to get my spare key paired and it took over 3 hours. Everyone was polite and the service was good otherwise but it should not take over 2 hours to change the oil. Please don't schedule everyone at the same time it defeats the purpose.
9/26/2024
Shirley B. VERIFIED CUSTOMER
Very well satisfied thank you
9/26/2024
Stacy D. VERIFIED CUSTOMER
I have absolutely no complaints about Gavin. He did a great job. My complaint is my appointment was for 9:30. My maintenance was to rotate my tires. It took a little over 2 hours to rotate 4 tires. This is inexcusable. I think I’m pretty patient but this took patience to another level. It was an embarrassment to your company. I can only it is a one-off occurrence.
9/26/2024
Regina C. VERIFIED CUSTOMER
Very good
9/26/2024
Susannah T. VERIFIED CUSTOMER
Gavin was great to work with.
9/26/2024
Alyson J. VERIFIED CUSTOMER
No shuttle, no free car wash.
9/26/2024
Sharon M. VERIFIED CUSTOMER
Gavan does a great job as our service advisor.
9/26/2024
Cheryl B. VERIFIED CUSTOMER
I was very very disappointed the shuttle wasn’t available anymore. I work about 4 miles away so it was very convenient to drop the car and go back to work.
9/26/2024
Sharon B. VERIFIED CUSTOMER
Everything was great! Matt and Caitlyn were amazing!
9/26/2024
Mary H. VERIFIED CUSTOMER
Everyone was so friendly understood what I needed, no pressure into doing anything more than what I needed done . I have no problem telling people that I only deal with Toyota. Thank you for the best service anyone could ask for.
9/26/2024
Hayward A. VERIFIED CUSTOMER
It took 3 hours to get a tire put on and tire rotation unacceptable
9/26/2024
Pennie P. VERIFIED CUSTOMER
Gene was so polite and helpful. He was helping me with my Service Engine Soon issue that Barton Lege had been helping me with and the car runs great for me. I had called the Nissan dealership and was told to call Toyota because Nissan didn't have mechanics to work on Hybrids!!!! TY Toyota!
9/26/2024
Marlene F. VERIFIED CUSTOMER
Michael is the best! Thanks
9/26/2024
Owns M. VERIFIED CUSTOMER
we had terrific service with updates and surprisingly quick services Thanks to all of your staff
9/26/2024
Gary G. VERIFIED CUSTOMER
Repaired, only complaint, and it not against Michael, I was not told of a deductible that I had to pay with the extended warranty and I was definitely not aware that every time I have to get any repairs on the extended warranty I have to pay the deductible every time, not very happy with that.